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Netherlands - IT services: consulting, software development, Internet and support - Enterprise Service Management (ESM) Platform

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  1. Published
  2. Deadline open for 72 days
  3. Awarded pending

Summary

Machine-generated summary

The Eindhoven University of Technology (TU/e) in the Netherlands is seeking an Enterprise Service Management (ESM) platform. The system will manage service requests, orchestrate service delivery, and provide support across various departments. The buyer wants to start the implementation at the end of September 2026. The first phase will focus on HRM, ESA, and LIS services, which are currently supported in Topdesk. Suppliers must explicitly include these core domains in their proposed implementation plan and offering. No estimated value or specific bid deadline is provided in the available text. Eligible businesses can submit their proposals according to the rules specified in the tender documents.

Description

Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier’s proposed implementation plan and offering. See tenderdocuments

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Market context

Avg. open tender · IT services
€27,688,208
5,834 open across Europe right now
Buyer track record on Aperlena
59 notices tracked · 18 awarded
€1,652,990 in awarded contracts

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