Summary
Machine-generated summaryThe Dutch Authority for Consumers and Markets (NZa) is procuring a modern, cloud-based, modular information provision delivered as Software as a Service (SaaS), replacing its current on-premise environment. The procurement consists of three related but separate lots: a case management system, a Document Management System (DMS) with records management functionality, and an omnichannel solution bundling customer contact from email, telephony, online forms and chat. The buyer is based in the Netherlands. The existing maintenance agreement ends, so timely go-live of the new solution is essential for business-critical processes.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago
More from this buyer
Full buyer profileThis buyer has no award history in this sector yet. Usual winners, IT services - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Afas Software B.V. | 10 | €9.1M | Jul 2026 |
| KPN B.V. | 8 | €102.7M | Aug 2026 |
| Visma Circle B.V. | 8 | €4.3M | Aug 2026 |
| Bechtle B.V. | 8 | n/a | Aug 2026 |
| Protinus IT B.V. | 8 | n/a | Jun 2026 |
Based on 472 awards with a linked company profile over the last 2 years.
Similar tenders
3
days left
€415,000
est. value
Market context
- Avg. open tender · IT services
- €26,363,359
- Buyer track record on Aperlena
- 6 notices tracked · 1 awarded
- €510,000 in awarded contracts
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