Summary
Machine-generated summaryThis procurement concerns a new Contact Center Platform for customer service. The platform must guarantee continuity of telephone service, provide staff with a stable, secure and well-managed telephony and contact center environment, and ensure optimal accessibility for residents, businesses, partners and employees. It must also offer sufficient flexibility to support future developments in service delivery, legislation and technology. The contract runs for an initial period of four (4) years. The contracting authority may then unilaterally extend the contract twice under unchanged conditions, each time for one (1) year, giving a maximum duration of six (6) years. Various price caps apply, as set out in the tender documents.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 19 hours ago
More from this buyer
Full buyer profileThis buyer has no award history in this sector yet. Usual winners, Business services - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Flextender B.V. | 38 | n/a | Sep 2026 |
| Doen'r Zuid B.V. | 18 | €3.3M | Aug 2026 |
| Zie bijgevoegd document | 16 | €9.5M | Jul 2026 |
| YER Nederland B.V. | 16 | €4.6M | Sep 2026 |
| Masters in Public B.V. | 14 | €3.5M | Jul 2026 |
Based on 1277 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · Business services
- €24,539,272
- Buyer track record on Aperlena
- 3 notices tracked · 1 awarded
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