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Mobile and Station Ticketing & Revenue Protection and Support

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Summary

Machine-generated summary

London North Eastern Railway (LNER) is carrying out pre-market engagement to identify suppliers able to provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The scope covers onboard mobile ticketing and revenue protection software, station ticketing capability, frontline hardware and accessories, integration between devices and revenue protection applications, integrated payment processing, and implementation, support and maintenance services. No estimated value or deadline is stated. This is a market engagement exercise only, not a procurement, so its purpose is to understand capability, delivery models, lotting, risks, commercial models and innovation before a procurement route is finalised.

Description

London North Eastern Railway (LNER) is undertaking pre-market engagement to understand which suppliers can provide and support an integrated ticketing and revenue protection ecosystem across onboard and station environments. The anticipated scope includes: • Onboard mobile ticketing and revenue protection software for Train Managers and Revenue Protection Officers, including eTicket validation, ticket issuing, offline payment validation and revenue protection workflows. • Station ticketing capability, including fixed ticketing positions and mobile station-based ticketing for Travel Centres and other station environments. • Frontline hardware estate and accessories, including handheld devices, scanners, payment devices, printers, charging equipment, docking stations, peripherals and associated lifecycle management. • Integration between onboard equipment, ticket scan data and revenue protection applications, including the data needed to support Unpaid Fare Notices, Travel Irregularity Notices, reporting, audit trails and exception management. • Integrated payment processing services capable of supporting secure online and offline transactions, reconciliation, refunds, disputes and commission handling where applicable. • Implementation, transition, support and maintenance services, including service desk, incident management, device management, software updates, cybersecurity, reporting and continuous improvement. The purpose of this engagement is to understand market capability, delivery models, potential lotting, dependencies, risks, commercial models and innovation opportunities before any procurement route is finalised. The Electronic Ticket Validation Database (eTVD), Enterprise Reservation Systems and the separate Hitachi/onboard train-light data software development requirement are outside the scope of this market engagement and will be considered separately."

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 week ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Office & computing machinery - United Kingdom

Company Wins Total awarded Last win
DELL CORPORATION LIMITED 7 €2.1M Aug 2026
XMA Limited 6 €5.6M Aug 2026
COMPUTACENTER (UK) LIMITED 5 €4.7M Aug 2026
Insight Direct (UK) Ltd 5 €2.2M Aug 2026
STONE TECHNOLOGIES LIMITED 5 €1.1M Aug 2026

Based on 111 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Office & computing machinery
€11,348,994
3,628 open across Europe right now
Buyer track record on Aperlena
9 notices tracked · 5 awarded

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