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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 3 months ago Prior information notice

Legacy Infrastructure Support

Upcoming United Kingdom Software & IT systems

Buyer Transport for London

Key facts

Published
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Summary

Machine-generated summary

Transport for London (TfL) is procuring a specialist partner to provide 24x7x365 break-fix support and technical expertise for legacy infrastructure no longer fully supported by original vendors, including older versions of Microsoft Windows Server, SQL Server, Oracle, Solaris and Red Hat. The service covers operational support, incident management, service desk provision, escalation, reporting, cybersecurity compliance, risk management and migration to supported platforms. TfL, based in London, seeks a scalable service under managed service or consumption-based models. Suppliers must demonstrate robust processes and commercial flexibility in this highly regulated environment.

Timing

  1. Published

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice

Description

Transport for London (TfL) is seeking a specialist support partner to provide 24x7x365 break-fix support and technical expertise for a portfolio of legacy infrastructure technologies that are no longer fully supported by their original vendors. The current estate includes legacy versions of Microsoft Windows Server, SQL Server, Oracle, Solaris and Red Hat platforms. The requirement covers operational support, incident management, service desk provision, escalation management, reporting, cybersecurity compliance, risk management and support for the eventual migration of services to modern supported platforms. TfL requires a service that can scale as the legacy estate changes over time. Suppliers must demonstrate robust operational processes, the ability to mitigate risks associated with unsupported technologies, and commercial flexibility through both managed service and consumption-based support models. TfL is seeking to understand market capability, delivery approaches, commercial structures, and innovation in supporting critical legacy infrastructure within a highly regulated operational environment.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 months ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

Market

Software & IT systems in United Kingdom

median open notice
€284,490
More figures

Market context

open now in Software & IT systems
1,814
median open notice
€284,490

Who wins in this market

Many suppliers

United Kingdom · Software & IT systems

different companies won awards here
670
of the awards went to the three most frequent winners
15%
buyers awarded contracts here
466

Based on 1,430 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

Transport for London

notices in the register
133
awards
97
awarded in total
€2.7B

Who wins its contracts

Many suppliers
different companies won its awards
56
of the awards went to the three most frequent winners
21%
of its calls state an estimated value
86%

Based on 80 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Transport for London

United Kingdom

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom

Company Wins Total awarded Last win
Softcat PLC 101 €69.6M Nov 2026
Computacenter (UK) limited 65 €10.2M Oct 2026
Phoenix software limited 56 €144.9M Oct 2026
Civica UK Limited 37 €10.5M Nov 2026
Computacenter 33 €16.7M Oct 2026

Based on 1448 awards with a linked company profile over the last 2 years.

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