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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Contract award

Κύπρος - Υπηρεσίες εξυπηρέτησης πελατών - 42/2023 - Διαγωνισμός για την παροχή υπηρεσιών εξυπηρέτησης του κοινού και υποστήριξης στη χρήση του συστήματος «Ερμής»

€391,500 awarded value

Key facts

Published
Estimated value
€450,000
Procedure
Open procedure
  1. Published
  2. Awarded pending

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish the date of this award. See the official notice

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Awarded to

EVRESIS SERVICES LTD

Awarded value
€391,500 13% under the estimate of €450,000
Record with this buyer
2 contracts from this buyer in the register, €470,500 in total

Description

Παροχή υπηρεσιών εξυπηρέτησης του κοινού και υποστήριξης στη χρήση του συστήματος «Ερμής», 79342320 «Υπηρεσίες Εξυπηρέτησης Πελατών», 64214200 «Υπηρεσίες Τηλεφωνικού Κέντρου» και 71356300 «Υπηρεσίες Τεχνικής Υποστήριξης» κατά CPV. Εκτιμώμενη Αξία: Τετρακόσιες πενήντα χιλιάδες ευρώ (€450.000), μη περιλαμβανομένου του Φ.Π.Α. [μέγιστη τιμή μονάδας εκατό ευρώ (€100) ανά ανθρωποημέρα ανά Λειτουργό Εξυπηρέτησης] μη περιλαμβανομένου του Φ.Π.Α. Το συνολικό ποσό της παροχής υπηρεσιών των έξι (6) Λειτουργών Εξυπηρέτησης, αναλύεται ως ακολούθως: (α) Τριακόσιες χιλιάδες ευρώ (€300.000) μη περιλαμβανομένου του Φ.Π.Α. για είκοσι τέσσερις (24) μήνες, και (β) Εκατό πενήντα χιλιάδες (€150.000) μη περιλαμβανομένου του ΦΠΑ σε περίπτωση άσκησης του δικαιώματος προαίρεσης για άλλους δώδεκα (12) μήνες. Προσφορά η οποία υπερβαίνει τη μέγιστη τιμή μονάδας ανά ημέρα δεν θα γίνεται αποδεκτή.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

What this buyer has paid before

Based on 17 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€391,500
Estimated value
€450,000
Median award
€59,737
Middle half of past awards
€18,297 to €103,000

The award is larger than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Αρχή Ανάπτυξης Ανθρώπινου Δυναμικού Κύπρου

Cyprus

notices in the register
347
awards
346
awarded in total
€11.1M

Who wins its contracts

Many suppliers
different companies won its awards
42
of the awards went to the three most frequent winners
19%
winners of the last 12 months were new here
10 of 13

Based on 52 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. M.M.C Management Center Ltd 18 awards €583,117
  2. Channel IT Ltd 11 awards €174,865
  3. Logicom Solutions Ltd 7 awards €349,858

Market context

open now in Business services
4,373
median open notice
€210,000

Who wins in this market

Many suppliers

Cyprus · Business services

different companies won awards here
572
of the awards went to the three most frequent winners
5%
winners of the last 12 months were new here
135 of 260
buyers awarded contracts here
132

Based on 1,210 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
3.0
of those lots received a single tender
20%
of the awards went to companies based in another country
10%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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Awarded before

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