Summary
Machine-generated summaryThis tender concerns the procurement of a customer service system. The contracting authority seeks to acquire a software solution for handling and managing customer interactions, covering the supply, implementation and commissioning of the system. Suppliers of customer relationship management and customer support software solutions are the intended audience. The information available is limited to the title of the procurement, which indicates the delivery of a client servicing platform for the buyer's operational needs.
Timing
- Published
Official source
Source: VPT procurement reports (Lithuania, via the State Data Agency)
Always verify details on the official notice.
Last verified against VPT procurement reports (Lithuania, via the State Data Agency) 1 month ago
Market
IT services in Lithuania
- median open notice
- €410,372
- tenders per lot in this market
- 1.6
More figures
Market context
- open now in IT services
- 3,340
- median open notice
- €410,372
Who wins in this market
Many suppliersLithuania · IT services
- different companies won awards here
- 271
- of the awards went to the three most frequent winners
- 22%
- buyers awarded contracts here
- 122
Based on 838 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
Competition
- tenders per lot on average (open and restricted procedures)
- 1.6
- of those lots received a single tender
- 42%
- of the awards went to companies based in another country
- 4%
As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.
The buyer in figures
Savivaldybės įmonė ,,Kaišiadorių paslaugos"
The buyer
Full buyer profileSavivaldybės įmonė ,,Kaišiadorių paslaugos"
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