Ireland - Helpdesk and support services - IT3507C - CFT for the Provision of a Customer Support Software and Ticketing System for the Education Shared Business Services (ESBS)

Education Shared Business Services (ESBS) in Ireland sought a supplier to provide, install, configure and support a customer support software and ticketing system. The platform serves five business units: Higher Education Payroll Shared Services, ETB Apprentices and Learners, ETB Payroll, ETB Finance, and ETB Data and Reporting, with a configurable instance for each unit. The contract was awarded to Halo Service Solutions for EUR 328,934. The buyer was the Education Procurement Service (EPS). The awarded price is 18% below the estimated value of EUR 400,000. The contract award date was 18 June 2026.

Description

16 open tenders right now

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Recent awards

• Counselling services - PS3858C - for the Provision of Student Counselling Services for Dun Laoghaire Institute of Art, Design and Technology (IADT)

  awarded to Carly Salter Counselling Psychotherapy €481,000

• Laboratory, optical and precision equipments (excl. glasses) - LA3634C-DCC-CFT for the Supply of a Gas Chromatography system with a Triple Quadrupole Mass Spectrometer (GC-QQQ), Helium Saver Autosamplers for Purge and Trap and Solid Phase Micro Extraction

  awarded to Elementec €229,937

• Hire of buses and coaches with driver - TR3683F - Multi Supplier Framework Agreement for the Provision of Bus Hire Services - Cork Education and Training Board

  awarded to Cahalane Coaches; Dave Long Coach Travel; C and H Coach Hire Ltd; Barrys Coaches Ltd; Donal McCarthy Coaches; Beara Cabs and Coaches Ltd; os bus and coach services ltd; Caha Coaches Ltd; Munster Coaches Ltd; Stephen Butler coaches Ltd; West Cork Coach Hire Ltd; O Sullivans Garage and Coaches; Kealy'

Market context

Avg. open tender · IT services

€25,991,419

5,380 open across Europe right now 98% below sector average

Buyer track record on Aperlena

967 notices tracked · 744 awarded

€61,294,793 in awarded contracts