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Aperlena

Ireland - Call centre - Provision of Contact Management and Business Administration Services

Open Contract notice No deadline published
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The Aperlena Verdict

Open race

No supplier dominates: 9 different companies have won the last 9 comparable contracts from this buyer over 5 years. This is a genuinely open race.

0%
Expected final price vs the published estimate

Based on 9 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The National Transport Authority (NTA) in Ireland is procuring an integrated supplier to provide contact management and business administration services for all small public service vehicle (SPSV) related activities. The contract covers four service categories: information provision, booking, back office administration and fulfilment, and onsite administration support. The supplier must deliver multichannel services, follow NTA approved processes, provide PCI compliant payment processing, quality assurance and timely escalation. Estimated value and submission deadline are not stated. The procedure type and eligibility details are not specified in the available information; interested suppliers should consult the full tender documents.

Description

The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

17 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Ernst and Young_86592_(Main Account) 1 €15.0M Jan 2026
Mindshare 1 €11.0M Jun 2023
Ipsos MORI UK Limited t/a Ipsos 1 €3.9M Sep 2026
Tracsis Traffic Data Ltd 1 €3.0M May 2026
All Homes Packaging and Distribution 1 €1.2M Feb 2024

Based on 9 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 7 comparable contracts this buyer awarded in this sector over the last 4 years.

€1.1M
Lower quartile
€3.0M
Median award
€7.4M
Upper quartile

This tender is estimated 157.9% above that median

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Set to €7,795,004
    • Estimated value: Set to €7,795,004

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Similar tenders

Market context

Avg. open tender · Business services
€24,258,112
5,754 open across Europe right now 68% below sector average
Buyer track record on Aperlena
60 notices tracked · 22 awarded
€74,877,218 in awarded contracts

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