GoJ-IE-Out of Hours Call Management
Buyer: States of Jersey
Country: Jersey
Deadline: 16 Oct 2026, 12:30 (UTC+1)
Procedure: Other procedure
Aperlena: https://aperlena.com/en/t/goj-ie-out-of-hours-call-management-fb9b009137
Official notice: https://procontract.due-north.com/Advert?advertId=924e36a3-cbb5-f111-813c-005056b64545&p=59ed6324-03e4-e611-80da-005056b64545
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Published
Today
Deadlineopen for 25 days
Awardedpending
01
Description
The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.
The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.
Opportunity Id: DN830322
Categories: 43000000 - Information Technology Broadcasting and Telecommunications; 81000000 - Engineering and Research and Technology Based Services; 83000000 - Public Utilities and Public Sector Related Services
Keywords: Emergency, Call, Telephony, Service, Handling
Region(s) of supply: United Kingdom
Estimated contract dates: 14/01/2027 to 13/12/2029
Official source
Source: Government of Jersey, Ports of Jersey and Jersey Development Company - ProContract portals