GoJ-IE-Out of Hours Call Management
Órgano de contratación: States of Jersey
País: Jersey
Plazo: 16 oct. 2026, 12:30 (UTC+1)
Procedimiento: Otro procedimiento
Aperlena: https://aperlena.com/es/t/goj-ie-out-of-hours-call-management-fb9b009137
Anuncio oficial: https://procontract.due-north.com/Advert?advertId=924e36a3-cbb5-f111-813c-005056b64545&p=59ed6324-03e4-e611-80da-005056b64545
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01
Puntos clave
The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.
The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.
Opportunity Id: DN830322
Categories: 43000000 - Information Technology Broadcasting and Telecommunications; 81000000 - Engineering and Research and Technology Based Services; 83000000 - Public Utilities and Public Sector Related Services
Keywords: Emergency, Call, Telephony, Service, Handling
Region(s) of supply: United Kingdom
Estimated contract dates: 14/01/2027 to 13/12/2029
Texto original
The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.
The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.
Opportunity Id: DN830322
Categories: 43000000 - Information Technology Broadcasting and Telecommunications; 81000000 - Engineering and Research and Technology Based Services; 83000000 - Public Utilities and Public Sector Related Services
Keywords: Emergency, Call, Telephony, Service, Handling
Region(s) of supply: United Kingdom
Estimated contract dates: 14/01/2027 to 13/12/2029
02
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Fuente oficial
Fuente: Government of Jersey, Ports of Jersey and Jersey Development Company - ProContract portals
Verifica siempre los detalles en el anuncio oficial.