GoJ-IE-Out of Hours Call Management
Zamawiający: States of Jersey
Kraj: Jersey
Termin: 16 paź 2026, 12:30 (UTC+1)
Tryb: Inny tryb
Aperlena: https://aperlena.com/pl/t/goj-ie-out-of-hours-call-management-fb9b009137
Ogłoszenie urzędowe: https://procontract.due-north.com/Advert?advertId=924e36a3-cbb5-f111-813c-005056b64545&p=59ed6324-03e4-e611-80da-005056b64545
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01
Najważniejsze informacje
The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.
The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.
Opportunity Id: DN830322
Categories: 43000000 - Information Technology Broadcasting and Telecommunications; 81000000 - Engineering and Research and Technology Based Services; 83000000 - Public Utilities and Public Sector Related Services
Keywords: Emergency, Call, Telephony, Service, Handling
Region(s) of supply: United Kingdom
Estimated contract dates: 14/01/2027 to 13/12/2029
Tekst oryginalny
The Government of Jersey Infrastructure and Environment (I&E) Department requires the provision of a professional Out of Hours Emergency Call Handling Service to support the Department's emergency response arrangements outside normal working hours. The service will provide a single point of contact for members of the public, emergency services, parish authorities and other stakeholders reporting incidents relating to Government-owned infrastructure and assets.
The appointed Contractor shall receive, assess, record, triage and escalate calls in accordance with agreed procedures and Service Level Agreements (SLAs), ensuring appropriate Duty Officers are contacted when intervention is required.
Opportunity Id: DN830322
Categories: 43000000 - Information Technology Broadcasting and Telecommunications; 81000000 - Engineering and Research and Technology Based Services; 83000000 - Public Utilities and Public Sector Related Services
Keywords: Emergency, Call, Telephony, Service, Handling
Region(s) of supply: United Kingdom
Estimated contract dates: 14/01/2027 to 13/12/2029
02
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Oficjalne źródło
Źródło: Government of Jersey, Ports of Jersey and Jersey Development Company - ProContract portals
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