Summary
Machine-generated summaryThis framework agreement covers the management of outsourced activities of the France Titres citizen contact centre located in Charleville-Mezieres. The public contract is limited to level 1 support, which includes the front and back office telephone advisers and the supervisors responsible for handling contacts from users. Contacts may come by telephone, email, post or chat. The services therefore consist of operating this citizen support desk, with advisers and supervisors managing incoming user requests across the listed channels. The buyer named in the notice is France Titres, and place of performance is Charleville-Mezieres in France. No lots or quantities are described beyond this level 1 support scope.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 12 hours ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 283 awards for Postal & telecommunications services in France.
- Median award
- €145,000
- Middle half of past awards
- €52,894 to €450,317
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileAgence Nationale des Titres Sécurisés
This buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - France
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| LA POSTE | 56 | €7.4M | Sep 2026 |
| ORANGE | 18 | €34.4M | Jul 2026 |
| BOUYGUES TELECOM | 18 | €2.9M | Sep 2026 |
| BOITAUXLETTRES FRANCE | 10 | €961,055 | Aug 2026 |
| SOCIETE FRANCAISE DU RADIOTELEPHONE - S.F.R | 9 | €808.6M | Jun 2026 |
Based on 405 awards with a linked company profile over the last 2 years.
Market context
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Postal & telecommunications services
- 1,183
- median open notice
- €1.4M
Who wins in this market
Many suppliersFrance · Postal & telecommunications services
- different companies won awards here
- 215
- of the awards went to the three most frequent winners
- 23%
- winners of the last 12 months were new here
- 161 of 180
- buyers awarded contracts here
- 317
Based on 415 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
Similar tenders
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3
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4
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Awarded before
-
SERVICES DE TELECOMMUNICATIONS €100,000
-
Territoire connecté et durable €792,000
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