Summary
Machine-generated summarySNCF Gares & Connexions, the buyer located in France, has launched a tender to procure a CCaaS (Contact Center as a Service) solution. The purpose is to regenerate its RETA system. The solution must route calls from emergency call points (BAU, bornes d'arret d'urgence) to the call management centres (CGA), and support the handling of calls at the CGA through a human-machine interface (IHM). No estimated value, submission deadline, or procedural details are stated in the available information, so interested suppliers should consult the official tender documents for further requirements.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
More from this buyer
Full buyer profile17 open tenders right now
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- Repair and maintenance services of fire extinguishing installations - Maintenance of fire safety systems and equipment No deadline published
- Construction works for railway-related buildings - Design and construction of the Saint Cyr Les Lecques multimodal hub (PEM) in Saint Cyr sur Mer (83270) No deadline published
This buyer has no award history in this sector yet. Usual winners, IT services - France
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| ATEXO | 10 | €3.2M | Jul 2026 |
| SOPRA STERIA GROUP | 8 | €897,911 | Sep 2026 |
| CGI France | 7 | €41.3M | Jul 2026 |
| INETUM | 7 | €1.3M | Aug 2026 |
| STRATIS | 7 | €658,456 | Sep 2026 |
Based on 1317 awards with a linked company profile over the last 2 years.
Similar tenders
1
day left
€200,000
est. value
Market context
- Avg. open tender · IT services
- €26,349,730
- Buyer track record on Aperlena
- 22 notices tracked · 4 awarded
- €3,199,711 in awarded contracts
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