Summary
Machine-generated summaryEDF SA is procuring a standard CCaaS (Contact Center as a Service) software product, supplied without implementation, for the EDF Group. The solution must manage all customer contact channels (voice, email, webchat, messaging, social media, SMS, outgoing call campaigns, mail and web callback) in one place, and centralise and monitor customer data flows in real time. It must allow up to 15,000 advisors connected simultaneously: an estimated 7,000 positions for EDF SA's Commerce and SEI directorate, rising to 9,200 on full deployment of the CST division, plus up to 1,400 for emerging EDF SA projects, up to 3,500 for Enedis and up to 900 for Luminus. The contract runs for 10 years: 5 firm years plus five optional 12-month periods.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 days ago
What this market pays
The buyer has too few awards of its own in this sector, so this is the range of the last 363 awards for Software & IT systems in France.
- Median award
- €118,000
- Middle half of past awards
- €57,307 to €266,432
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.
Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.
The buyer
Full buyer profileEDF SA
- notices in the register
- 519
- awards
- 149
- awarded in total
- €650.3M
Who wins its contracts
Many suppliers- different companies won its awards
- 131
- of the awards went to the three most frequent winners
- 4%
Based on 134 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.
This buyer has no award history in this sector yet. Usual winners, Software & IT systems - France
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| SCC France | 12 | €321.9M | Sep 2026 |
| BERGER LEVRAULT | 7 | €566,863 | Jul 2026 |
| CIRIL GROUP | 6 | €643,310 | Jul 2026 |
| COMPUTACENTER France | 5 | €12.2M | Jul 2026 |
| UNION DES GROUPEMENTS D'ACHATS PUBLICS | 5 | €11.7M | Aug 2026 |
Based on 458 awards with a linked company profile over the last 2 years.
364 open tenders right now
- Creation and maintenance of green spaces - Framework agreement for the maintenance of green spaces at EDF HYDRO ADOUR and GAVES sites No deadline published
- Surveillance and control services - Non-binding framework agreement for on-site controls and contact-based controls under CEE obligations No deadline published
- Repair and maintenance services of generators - Framework agreement for the maintenance of alternators of EDF SEI No deadline published
Market context
TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.
- open now in Software & IT systems
- 3,185
- median open notice
- €544,413
Who wins in this market
Many suppliersFrance · Software & IT systems
- different companies won awards here
- 378
- of the awards went to the three most frequent winners
- 6%
- winners of the last 12 months were new here
- 274 of 298
- buyers awarded contracts here
- 359
Based on 483 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.
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