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France - Call centre - Framework agreement: handling and processing of tenants' telephone calls outside working hours

Original France - Centre d'appels - Marché accord cadre - Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées

Open Contract notice

Key facts

Closes in
4 days
Buyer
Centrale D'achats Habitat Réuni (75)
Where
France Ile-de-France
Procedure
Open procedure Anyone may submit a bid, in one step, with no pre-selection. Full entry Above the EU threshold A contract large enough that EU-wide rules apply and it must be published on TED. Full entry
CPV code The EU's common vocabulary for what is being bought: an eight-digit code every notice carries. Full entry
79512000 Call centre
Original language
French
Source
via TED - Tenders Electronic Daily (Publications Office of the EU), verified 2 weeks ago
Notice number
614045-2026
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  1. Published
  2. Today
  3. Deadline open for 26 days
  4. Awarded pending

Summary

Machine-generated summary

A French social landlord is procuring an external call centre service under a framework agreement to receive and process tenants' telephone calls outside opening hours (evenings, nights, weekends and public holidays). The provider qualifies emergencies and, where necessary, dispatches the competent on-call works company, ensuring 24/7 service continuity without the landlord having to staff an internal phone duty.

Description

Prise en charge et traitement des appels téléphoniques des locataires hors heures ouvrées Le présent marché de centre d'appels d'astreinte confie à un prestataire externe la réception téléphonique des demandes des locataires en dehors des horaires d'ouverture (soir, nuit, week-end, jours fériés), avec qualification de l'urgence et déclenchement, si nécessaire, de l'entreprise de travaux d'astreinte compétente. Il garantit ainsi une continuité de service 24h/24 et 7j/7, sans que le bailleur ait à assurer lui-même une permanence téléphonique en interne.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in French.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago

View the official notice

More from this buyer

Full buyer profile

3 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Business services - France

Company Wins Total awarded Last win
GRANT THORNTON 18 €3.8M Aug 2026
SEBAN ET ASSOCIES 14 €2.4M Sep 2026
SCE 14 €968,768 Jul 2026
[NON-DIFFUSIBLE] 13 €639,675 Jul 2026
PARAGON BUSINESS PROCESS SERVICES 12 €1.3M Sep 2026

Based on 3800 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Business services
€23,872,381
5,856 open across Europe right now
Buyer track record on Aperlena
9 notices tracked · 3 awarded
€317,250 in awarded contracts

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