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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract award

España - Servicios al cliente - Servicio de asistencia técnica para la gestión de sistemas y asistencia a usuarios

Awarded Spain Comunitat Valenciana Business services

Buyer Gerencia de Infraestructures i Serveis de Telecom. I Certificació S.A.U.

€1.0M awarded value · €1,030,000

Key facts

Awarded
Procedure
Open procedure
  1. Awarded
  2. Published
View the official notice Watch this tender

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Awarded to

CLASE 10 SISTEMAS S.L

Awarded value
€1,030,000
Award date
Bid received
1 A single tender
Record with this buyer
3 contracts from this buyer in the register, €1.9M in total

Description

El objeto de la presente contratación es disponer de una asistencia profesional para reforzar el Área de Identidad Digital, empezando por la administración y gestión de sistemas de información hasta la mejora de la asistencia a usuarios pasando por las funciones propias de la gestión de los servicios finales de emisión de tarjetas y gestión de certificados digitales. La presente contratación precisa disponer de los servicios profesionales para dar apoyo en las siguientes funciones: - Instalación, gestión y operación de sistemas y elementos de red de la infraestructura de clave pública de soporte de la infraestructura de clave pública y los sistemas de apoyo. - Soporte especializado a usuarios y operadores de Puntos de Registro. - Gestión y operación de los servicios de video-identificación de usuarios para emisión de certificados cualificados. - Gestión de solicitudes de certificados personales y no personales - Administración de sistemas, redes y equipamiento de seguridad perimetral de Istec. - Gestión de usuarios y administración de dominios. - Emisión de certificados, impresión de tarjetas, gestión y control de envíos y las actividades de administración asociadas. - Gestión de documentación relativa a la emisión de certificados digitales y de Puntos de Registro de Usuario y sus operadores. - Resolución de problemas o inconvenientes del cliente, relacionado con las funciones anteriores, en los niveles 1 y 2, es decir, soporte técnico básico o front-end y soporte técnico más especializado - Desarrollo de componentes software que permitan unificar el canal de servicio y venta a los usuarios del Área de Identidad Digital. - Evolución de los aplicativos que componen el Registro de Representantes y mantenimiento de la documentación asociada. - Análisis y desarrollo de elementos que permitan eliminar la intervención manual de los diferentes procesos de servicio. - Asistencia a usuarios en procesos de solicitud de servicios o suministros a través de los canales de venta, incidencias en pagos y posterior gestión. - Revisión de procedimientos de soporte y comunicación con CAU-TIC de la Generalitat Valenciana. Durante el desarrollo del contrato, ISTEC podrá prescindir de alguno de los perfiles profesionales excepto del perfil de administración adjunta de sistemas, que se mantendrá durante la vigencia del contrato.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

What this buyer has paid before

Based on 6 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€1.0M
Median award
€28,400
Middle half of past awards
€2,212 to €693,886

The award is larger than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Gerencia de Infraestructures i Serveis de Telecom. I Certificació S.A.U.

Spain

notices in the register
70
awards
58
awarded in total
€20.4M

Who wins its contracts

Many suppliers
different companies won its awards
51
of the awards went to the three most frequent winners
14%
of its calls state an estimated value
100%

Based on 58 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.5
of those lots received a single tender
48%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. ELECNOR SERVICIOS Y PROYECTOS, S.A.U. 3 awards €3.0M
  2. CLASE 10 SISTEMAS S.L 3 awards €1.9M
  3. UTE Telefónica Soluciones de Informática y Comunicaciones de España S.A.U. - Telefónica Móviles España S.A.U. - Telefónica Ingeniería de Seguridad S.A.U. 2 awards €1.9M

1 open tender right now

Market context

open now in Business services
7,313
median open notice
€363,884

Who wins in this market

Many suppliers

Spain · Business services

different companies won awards here
12,922
of the awards went to the three most frequent winners
3%
winners of the last 12 months were new here
12,499 of 12,708
buyers awarded contracts here
3,166

Based on 23,114 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
4.6
of those lots received a single tender
21%
of the awards went to companies based in another country
2%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Procedure facts

  • A single tender was received (open procedure).

Facts that procurement researchers and journalists track across public records. None of them is evidence of wrongdoing: each has ordinary explanations, such as a specialised market, an urgent need or a short list of qualified suppliers.

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