Summary
Machine-generated summaryA multi-academy trust of 45 academies with over 5000 staff is procuring an enterprise service desk solution. The buyer wants one trust-wide service desk covering not only IT but also support requests, casework and compliance, and asks suppliers to present their vision of what such a service desk looks like at its best. Bidders must complete and submit an attached questionnaire with 2 tabs via the OAT tendering system on Mercell. The buyer may request a clarification presentation, possibly in the week commencing 3 August 2026, which would be recorded. Open to suppliers able to respond through the specified system.
Timing
- Published
Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 3 months ago
Market
IT services in United Kingdom
- median open notice
- €491,700
More figures
Market context
- open now in IT services
- 3,345
- median open notice
- €491,700
Who wins in this market
Many suppliersUnited Kingdom · IT services
- different companies won awards here
- 758
- of the awards went to the three most frequent winners
- 11%
- buyers awarded contracts here
- 412
Based on 1,393 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.
The buyer in figures
Ormiston Academies Trust (OAT)
The buyer
Full buyer profileOrmiston Academies Trust (OAT)
This buyer has no award history in this sector yet. Usual winners, IT services - United Kingdom
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Softcat PLC | 54 | €112.2M | Oct 2026 |
| Computacenter | 47 | €12.6M | Oct 2026 |
| Computacenter (UK) limited | 47 | €10.6M | Oct 2026 |
| Phoenix software limited | 38 | €264.1M | Oct 2026 |
| Permanent Futures Ltd. | 25 | €4.0M | Nov 2026 |
Based on 1400 awards with a linked company profile over the last 2 years.
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