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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Greece - IT services - Electronic open international tender for the development, configuration and commissioning of an Integrated Complaint and Grievance Management Information System

Original Ελλάδα - Υπηρεσίες πληροφορικής - Ηλεκτρονικό Ανοιχτό Διεθνή Διαγωνισμό για την ανάδειξη αναδόχου που θα αναλάβει το έργο με τίτλο «Ανάπτυξη, Παραμετροποίηση και Θέση σε Λειτουργία Ολοκληρωμένου Πληροφοριακού Συστήματος Διαχείρισης Ενστάσεων και Καταγγελιών» προϋπολογισθείσας δαπάνης 1.698.840,00€ πλέον του ΦΠΑ 24% ήτοι 2.106.56,00€ συμπεριλαμβανομένου του ΦΠΑ 24%.

Closed Greece Attiki IT services

Buyer ΔΗΜΟΣΙΑ ΥΠΗΡΕΣΙΑ ΑΠΑΣΧΟΛΗΣΗΣ

€1.7M estimated value · €1,698,840

Key facts

Closed
15:00 (UTC+3)
Procedure
Open procedure
  1. Published
  2. Deadline open for 7 days
  3. Awarded pending
View the official notice Watch this tender

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Summary

Machine-generated summary

The Public Employment Service of Greece procured the development, configuration and commissioning of an Integrated Information System for the Management of Complaints and Grievances. The budgeted cost was EUR 1,698,840 plus VAT at 24%, i.e. EUR 2,106,561 including VAT. It was an electronic open international procedure and contracts were awarded on the basis of the most economically advantageous tender, using the best price-quality ratio. The procedure covered IT services. Bidding closed and the deadline for submitting bids was 2026-09-02.

Description

Ηλεκτρονικό Ανοιχτό Διεθνή Διαγωνισμό για την ανάδειξη αναδόχου που θα αναλάβει το έργο με τίτλο "«Ανάπτυξη, Παραμετροποίηση και Θέση σε Λειτουργία Ολοκληρωμένου Πληροφοριακού Συστήματος Διαχείρισης Ενστάσεων και Καταγγελιών» προϋπολογισθείσας δαπάνης 1.698.840,00€ πλέον του ΦΠΑ 24% ήτοι 2.106.561,00€ συμπεριλαμβανομένου του ΦΠΑ 24%.με κριτήριο ανάθεσης την πλέον συμφέρουσα από οικονομική άποψη προσφορά βάσει βέλτιστης σχέσης ποιότητας-τιμής Ηλεκτρονικό Ανοιχτό Διεθνή Διαγωνισμό για την ανάδειξη αναδόχου που θα αναλάβει το έργο με τίτλ ο«Ανάπτυξη, Παραμετροποίηση και Θέση σε Λειτουργία Ολοκληρωμένου Πληροφοριακού Συστήματος Διαχείρισης Ενστάσεων και Καταγγελιών» προϋπολογισθείσας δαπάνης 1.698.840,00€ πλέον του ΦΠΑ 24% ήτοι 2.106.561,00€ συμπεριλαμβανομένου του ΦΠΑ 24%. Κριτήριο ανάθεσης την πλέον συμφέρουσα από οικονομική άποψη προσφορά βάσει βέλτιστης σχέσης ποιότητας-τιμής

Terms of the procedure

How tenders are scored
Quality
Small firms
The buyer marks this procedure as suitable for small and medium-sized firms.

As the official notice states them.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

ΔΗΜΟΣΙΑ ΥΠΗΡΕΣΙΑ ΑΠΑΣΧΟΛΗΣΗΣ

Greece

notices in the register
201
awards
41
awarded in total
€2.2M

Who wins its contracts

Many suppliers
different companies won its awards
36
of the awards went to the three most frequent winners
18%
of its calls state an estimated value
89%

Based on 40 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. ΚΑΚΑΒΟΣ ΔΗΜΗΤΡΙΟΣ 4 awards €37,998
  2. MEGA GUARD SERVICES Ι.Ε.Π.Υ.Α. Α.Ε 2 awards €84,838
  3. ΚΟΝΤΗΣ ΜΟΝΟΠΡΟΣΩΠΗ ΕΤΑΙΡΕΙΑ ΕΠΕ 1 award €595,939

7 open tenders right now

Market context

open now in IT services
3,203
median open notice
€567,493

Who wins in this market

Many suppliers

Greece · IT services

different companies won awards here
845
of the awards went to the three most frequent winners
3%
buyers awarded contracts here
532

Based on 1,045 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
1.9
of those lots received a single tender
67%
of the awards went to companies based in another country
7%
of the tenders came from another country
16%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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