Summary
Machine-generated summaryThe contracting entity operates a 24-hour hotline for its insured persons to fulfil its information and advice obligations under Sections 13 to 15 of SGB I, staffed by its own employees. To ensure availability during core hours, it intends to procure external call handling from a service centre provider for calls that its staff cannot answer during that period, the so-called overflow. Only supporting auxiliary services are outsourced in accordance with Sections 197b SGB V and 97 SGB X. The place of performance is Germany. The notice does not state the estimated value, the submission deadline, the procedure, or eligibility requirements for bidders.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 weeks ago
More from this buyer
Full buyer profile2 open tenders right now
- IT services: consulting, software development, internet and support - Managed service IT services No deadline published
This buyer has no award history in this sector yet. Usual winners, Business services - Germany
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| SOMI Experts GmbH | 16 | €940 | Sep 2026 |
| EICS Group GmbH Engineering Solutions | 15 | €852 | Sep 2026 |
| VD Services GmbH | 14 | €694 | Sep 2026 |
| Allgeier IT GmbH | 12 | €632 | Sep 2026 |
| Sicherheit Nord | 10 | n/a | Aug 2026 |
Based on 1605 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · Business services
- €24,539,272
- Buyer track record on Aperlena
- 10 notices tracked · 5 awarded
- €5,086,308 in awarded contracts
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