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Germany - Software packages and information systems - Case management platform

Original Deutschland - Softwarepaket und Informationssysteme - Anliegenmanagement-Plattform

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eoda GmbH leads with 50% of the last 2 comparable contracts, but 2 different suppliers have won here in 5 years. Worth a serious look.

Based on 2 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

ITSCare, the full-service IT service provider of AOK Baden-Wuerttemberg, AOK Hessen and AOK Rheinland-Pfalz/Saarland, intends to award the implementation and operation of a case management platform (Anliegenmanagement-Plattform). The platform will be built for AOK Baden-Wuerttemberg and designed so that it can later also be used by AOK Hessen and AOK Rheinland-Pfalz/Saarland. The contract includes related services, in particular the implementation of concrete cases. The regular term is 4 years with two extension options of 1 year each, followed by a transition-out phase of up to 12 months. No estimated value or submission deadline is stated in the notice. Interested suppliers can bid through the procedure described in the tender documents.

Description

Der Auftrag umfasst den Aufbau und Betrieb einer Anliegenmanagement-Plattform für die AOK Baden-Württemberg, die perspektivisch auch für die AOKen Hessen und Rheinland-Pfalz/Saarland nutzbar sein soll, sowie die Erbringung damit im Zusammenhang stehender Leistungen (insb. Umsetzung konkreter Anliegen). Die ITSCare - IT-Services für den Gesundheitsmarkt GbR ist der Full-Service-IT-Dienstleister der AOK Baden-Württemberg, AOK Hessen und AOK Rheinland-Pfalz / Saarland, die gleichzeitig den Gesellschafterkreis der ITSCare bilden. Die ITSCare beabsichtigt im Rahmen eines Sourcing-Projektes den Gegenstand "Anliegenmanagement-Plattform" zu vergeben. Der Auftragnehmer wird für die ITSCare und deren Gesellschafter AOK Baden-Württemberg eine Anliegenmanagement-Plattform implementieren und betreiben, die perspektivisch auch für die AOKen Hessen und Rheinland-Pfalz/Saarland nutzbar ist. Die Leistungen werden während einer Regellaufzeit von 4 Jahren mit zweimaliger Verlängerungsoption um jeweils 1 Jahr erbracht. Im Anschluss an die (ggf. durch Inanspruchnahme der o. g. Optionen verlängerte) Regellaufzeit findet eine Transition-Out Phase statt, deren Dauer maximal 12 Monate beträgt.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

3 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
eoda GmbH 1 n/a Mar 2026
movingimage EVP GmbH 1 n/a May 2026

Based on 2 awards with a linked company profile over the last 5 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Title: "Deutschland - Softwarepaket und Informationssysteme - Anliegenmanagement-Plattfo..." to "Deutschland – Softwarepaket und Informationssysteme – Anliegenmanagement-Plattfo..."
    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Software & IT systems
€59,396,240
2,589 open across Europe right now
Buyer track record on Aperlena
17 notices tracked · 5 awarded
€0 in awarded contracts

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