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Germany - Software package and information systems - Case management platform

Original Deutschland - Softwarepaket und Informationssysteme - Anliegenmanagement-Plattform

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The Aperlena Verdict

Narrow field

eoda GmbH leads with 50% of the last 2 comparable contracts, but 2 different suppliers have won here in 5 years. Worth a serious look.

Based on 2 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

ITSCare, the IT service provider of AOK Baden-Wuerttemberg, AOK Hessen and AOK Rheinland-Pfalz/Saarland, is procuring the implementation and operation of a case management platform. The platform will be built for AOK Baden-Wuerttemberg and will later also be usable by AOK Hessen and AOK Rheinland-Pfalz/Saarland. Related services include implementing specific cases. The contract has a regular term of 4 years with two one-year extension options, followed by a transition-out phase of up to 12 months. No estimated value or deadline is stated in the notice.

Description

Der Auftrag umfasst den Aufbau und Betrieb einer Anliegenmanagement-Plattform für die AOK Baden-Württemberg, die perspektivisch auch für die AOKen Hessen und Rheinland-Pfalz/Saarland nutzbar sein soll, sowie die Erbringung damit im Zusammenhang stehender Leistungen (insb. Umsetzung konkreter Anliegen). Die ITSCare - IT-Services für den Gesundheitsmarkt GbR ist der Full-Service-IT-Dienstleister der AOK Baden-Württemberg, AOK Hessen und AOK Rheinland-Pfalz / Saarland, die gleichzeitig den Gesellschafterkreis der ITSCare bilden. Die ITSCare beabsichtigt im Rahmen eines Sourcing-Projektes den Gegenstand "Anliegenmanagement-Plattform" zu vergeben. Der Auftragnehmer wird für die ITSCare und deren Gesellschafter AOK Baden-Württemberg eine Anliegenmanagement-Plattform implementieren und betreiben, die perspektivisch auch für die AOKen Hessen und Rheinland-Pfalz/Saarland nutzbar ist. Die Leistungen werden während einer Regellaufzeit von 4 Jahren mit zweimaliger Verlängerungsoption um jeweils 1 Jahr erbracht. Im Anschluss an die (ggf. durch Inanspruchnahme der o. g. Optionen verlängerte) Regellaufzeit findet eine Transition-Out Phase statt, deren Dauer maximal 12 Monate beträgt.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

More from this buyer

Full buyer profile

3 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
eoda GmbH 1 €0 Mar 2026
movingimage EVP GmbH 1 €0 May 2026

Based on 2 awards with a linked company profile over the last 5 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Title: "Deutschland - Softwarepaket und Informationssysteme - Anliegenmanagement-Plattfo..." to "Deutschland – Softwarepaket und Informationssysteme – Anliegenmanagement-Plattfo..."
    • Scope and criteria: The description was expanded. Re-read it before you bid.

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Market context

Avg. open tender · Software & IT systems
€59,457,220
2,588 open across Europe right now
Buyer track record on Aperlena
17 notices tracked · 5 awarded
€0 in awarded contracts

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