Summary
Machine-generated summaryAOK Baden-Wuerttemberg, a German health insurer, is procuring a contract for a customer service measurement project. The goal is to identify improvement potential and developments in customer service and customer advice in order to optimise them. The measurement should also enable a comparison with competitors, and the customer perspective should be systematically taken into account when developing and optimising products, services and processes. For this purpose, an online community of insured persons is to be set up. The place of performance is Germany.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
More from this buyer
Full buyer profile10 open tenders right now
- Health and safety consultancy - Framework contract for occupational safety and health protection support 18 days left
- Cleaning and hygiene services - Rental service contract for dirt control mats for AOK Baden-Wuerttemberg - Lot 2 South/East region 23 days left
- Cleaning and hygiene services - Rental service contract for dirt control mats for AOK Baden-Wuerttemberg - Lot 1 North/East area 23 days left
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| EY Consulting GmbH | 1 | n/a | Dec 2025 |
| Kühnle Messebau | 1 | n/a | May 2026 |
| Produkt + Markt | 1 | n/a | Aug 2026 |
Based on 3 awards with a linked company profile over the last 5 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
-
Read before bidding
- Scope and criteria: The description was expanded. Re-read it before you bid.
Follow this tender and we email you the moment it changes. Create account
Similar tenders
2
days left
€6,302,521
est. value
Market context
- Avg. open tender · Business services
- €23,674,335
- Buyer track record on Aperlena
- 40 notices tracked · 21 awarded
Never miss a tender like this
120 new notices in Business services in Germany in the last 7 days. Get an email when new ones appear. Free.
Set up my alert