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TED - Tenders Electronic Daily (Publications Office of the EU) verified 2 days ago Contract notice

Germany - Development of Customer Relationship Management (CRM) software for the Zweckverband Elektronische Verwaltung Mecklenburg-Vorpommern

Original Deutschland - Entwicklung von Software für das Kundenbeziehungsmanagement (CRM) - Customer Relationship Management (CRM) für den Zweckverband Elektronische Verwaltung Mecklenburg-Vorpommern

Open Germany Mecklenburg-Vorpommern IT services

Buyer Zweckverband Elektronische Verwaltung in Mecklenburg-Vorpommern (eGo-MV)

€300,000 estimated value

Key facts

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  1. Published

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Summary

Machine-generated summary

The Zweckverband eGo-MV (association for electronic administration in Mecklenburg-Vorpommern) plans to introduce a customer relationship management system that also supports contract management, in order to work more efficiently. The association has numerous members whose customer data and contract relationships must be organised in the software. The system therefore needs to capture a wide range of properties. In particular, contract relationship documents and data must be integrated so that the software can, for example, monitor deadlines. The tender documents (section 3.4 and Annex 1) set out general and technical functional requirements, and the award criteria listed in the specification must be fully addressed in offers; deviations or omissions may lead to exclusion.

Description

Der Zweckverband eGo-MV plant die Einführung eines Customer Relationship Managements (CRM), welches gleichzeitig das Vertragsmanagement ermöglicht, zur effizienteren Arbeit. Hintergrund der Beschaffung ist, dass der Zweckverband zahlreiche Mitglieder hat, zu denen sowohl Kundendaten, als auch Vertragsbeziehungen organisiert werden müssen. Insofern ist es wichtig, dass die Software besonders viele Eigenschaften erfassen kann. Vor allem für die Organisation der Vertragsbeziehungen müssen sowohl die dazugehörigen Unterlagen, als auch die Daten in das System eingebunden werden können, damit es zum Beispiel Fristen überwachen kann. In der vorliegenden Vergabeunterlage (Punk 3.4 und Anlage 1), werden die allgemeinen sowie die technisch funktionalen Anforderungen an die zu erbringenden Leistungen dargestellt. Die von den Bietern innerhalb ihrer Angebote zu berücksichtigenden Anforderungen sind als Zuschlagskriterien innerhalb des jeweiligen Leistungsverzeichnisses abschließend aufgeführt. Die Kriterien im Leistungsverzeichnis sind innerhalb des Angebotes vollständig zu berücksichtigen. Abweichungen und Auslassungen können zum Ausschluss des jeweiligen Angebotes führen.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 2 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 774 awards for IT services in Germany.

This notice
€300,000
Median award
€495,044
Middle half of past awards
€249,892 to €1.2M

The estimate sits inside the usual range.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Zweckverband Elektronische Verwaltung in Mecklenburg-Vorpommern (eGo-MV)

Germany

notices in the register
3
award
1
awarded in total
€248,476

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, IT services - Germany

Company Wins Total awarded Last win
Telekom Deutschland GmbH 53 €213.8M Sep 2026
SoftwareONE Deutschland GmbH 25 €4.8M Jul 2026
adesso SE 23 €1.1M Aug 2026
SVA System Vertrieb Alexander GmbH 22 €5.0M Oct 2026
SAP Deutschland SE & Co. KG 20 €20.6M Oct 2026

Based on 2541 awards with a linked company profile over the last 2 years.

2 open tenders right now

Market context

Larger than 32% of the open notices in IT services across Europe.

open now in IT services
7,173
median open notice
€885,740

Who wins in this market

Many suppliers

Germany · IT services

different companies won awards here
1,652
of the awards went to the three most frequent winners
4%
buyers awarded contracts here
1,054

Based on 2,541 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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