The Aperlena Verdict
Open raceNo supplier dominates: 5 different companies have won the last 5 comparable contracts from this buyer over 5 years. This is a genuinely open race.
Based on 5 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.
Summary
Machine-generated summaryA German transport company is seeking two experienced external service providers to handle telephone and written customer enquiries, split equally at 50 percent each. Enquiries come from passengers and from sales partners such as kiosks and agencies. Services cover six areas: timetable and fare information, lost property, subscription services, complaint management, safety-related forwarding and reports, and hotline support for the INTROS app. Channels include hotline, web, app and email. The contract runs from 1 November 2026 to 31 October 2030, extendable to 31 October 2034. Estimated volume is about 270,000 tickets per year, with a maximum of 4,400,000 tickets. Full details are in the specification.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
More from this buyer
Full buyer profile92 open tenders right now
- Services of architectural, engineering and testing offices - Large environmental analysis, Friedrich-Engels-Strasse 4 days left
- Installation work - BWFI CBTC - Uninterruptible power supply 11 days left
- Site preparation - Wuhlheide (replacement area): clearance, hazardous material remediation, demolition and disposal on site 19 days left
Who usually wins this buyer's contracts in this sector
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Berliner Objektschutz und Service Eltan GmbH; KÖTTER SE & Co KG, Security; SICHERHEIT NORD GmbH & Co. KG | 1 | €89.8M | May 2026 |
| BLIC GmbH | 1 | n/a | Feb 2026 |
| GUD.berlin GmbH | 1 | n/a | Jan 2026 |
| KPMG AG Wirtschaftsprüfungsgesellschaft | 1 | n/a | Apr 2026 |
| regiocom Customer Care SE; Foundever B.V. & Co. KG | 1 | n/a | Aug 2026 |
Based on 5 awards with a linked company profile over the last 5 years.
Change history
Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.
-
Read before bidding
- Scope and criteria: The description was expanded. Re-read it before you bid.
Follow this tender and we email you the moment it changes. Create account
Similar tenders
1
day left
€2,330,000
est. value
1
day left
€3,781,513
est. value
Market context
- Avg. open tender · Business services
- €23,720,483
- Buyer track record on Aperlena
- 275 notices tracked · 126 awarded
- €94,139,853 in awarded contracts
Never miss a tender like this
118 new notices in Business services in Germany in the last 7 days. Get an email when new ones appear. Free.
Set up my alert