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Find a Tender Service (UK Cabinet Office / Crown Commercial Service) verified 14 hours ago Contract notice

Contact Management Project

Open United Kingdom IT services

Buyer West Northamptonshire Council

Key facts

Published
No deadline published
View the official notice Watch this tender

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Description

procurement of UC telephony and contact centre system West Northamptonshire Council is undertaking pre-market engagement to support market research only and to help make any procurement process more focused and efficient Whilst this notice is categorised under Unified Communications Telephony and Contact Centre, West Northamptonshire Council welcomes responses from suppliers of CRM, Contact Centre, UC Telephony, Integration and related customer engagement capabilities. The engagement forms part of a wider Contact Management Programme seeking to modernise customer interactions across multiple channels

Timing

  1. Published

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) does not publish a closing date for this notice. See the official notice

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Title
    Was: Unified Communications Telephony and Contact Centre
    Now: Contact Management Project
    Status
    Was: Upcoming
    Now: Open
    Scope and criteria
    The description was expanded. Re-read it before you bid.
  2. Title
    Was: Contact Management Project
    Now: Unified Communications Telephony and Contact Centre
    Status
    Was: Open
    Now: Upcoming
    Scope and criteria
    The description was shortened. Re-read it before you bid.
  3. Title
    Was: Contact Management Project
    Now: Unified Communications Telephony and Contact Centre
    Status
    Was: Open
    Now: Upcoming
    Scope and criteria
    The description was shortened. Re-read it before you bid.

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Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 14 hours ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

Market

IT services in United Kingdom

median award in this market
€174,845
More figures

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,397 awards for IT services in United Kingdom.

Median award
€174,845
Middle half of past awards
€80,011 to €579,205

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Market context

Find a Tender Service (UK Cabinet Office / Crown Commercial Service) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
3,332
median open notice
€456,420

Who wins in this market

Many suppliers

United Kingdom · IT services

different companies won awards here
830
of the awards went to the three most frequent winners
10%
buyers awarded contracts here
441

Based on 1,550 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

The buyer in figures

West Northamptonshire Council

notices in the register
382
awards
360
awarded in total
€5.9M

Who wins its contracts

Many suppliers
different companies won its awards
108
of the awards went to the three most frequent winners
24%
of its calls state an estimated value
95%

Based on 344 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

West Northamptonshire Council

United Kingdom

This buyer has no award history in this sector yet. Usual winners, IT services - United Kingdom

Company Wins Total awarded Last win
Softcat PLC 67 €114.7M Nov 2026
Computacenter 54 €13.0M Nov 2026
Computacenter (UK) limited 50 €10.9M Oct 2026
Phoenix software limited 45 €264.1M Nov 2026
Civica UK Limited 30 €6.5M Nov 2026

Based on 1759 awards with a linked company profile over the last 2 years.

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