Summary
Machine-generated summaryGreater Manchester Combined Authority (GMCA), acting as contracting authority for Greater Manchester Police (GMP), is seeking information from suppliers about possible replacement solutions for the current Avaya Aura Contact Centre (AACC) system used to manage its telephony platform. AACC is a critical component routing emergency (999) and non-emergency (101) calls to GMP call handlers in the Force Contact, Crime, and Operations branch. It is also used by the Cell Allocation Unit, Estates team and IT Service Desk, serving roughly 1000 to 1500 users.
Description
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 9 minutes ago
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6
days left
€174,948
est. value
Market context
- Avg. open tender · IT services
- €26,234,151
- Buyer track record on Aperlena
- 66 notices tracked · 53 awarded
- €220,833 in awarded contracts
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