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Welfare Rights Case Management System

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Summary

Machine-generated summary

East Ayrshire Council, through its Welfare Management Service which helps residents access benefits and provides legal representation support, is seeking a Case Management System (CMS). The system should support staff, improve efficiency, enable data analysis and reporting, and assist workload management. It should also facilitate management of Scottish legislative changes and completion of statutory duties. Both externally hosted and on-premises solutions are being considered. Interested companies should email a brief summary of their system's functionality by Wednesday 13 May 2026 and indicate willingness to give a short 30-45 minute demo via Teams.

Description

The Welfare Management Service supports individuals access benefits and reduces poverty. The additional income secured for East Ayrshire residents helps lifts households out of poverty and assists the local economy. Additionally, support is provided for legal representation. A Case Management System (CMS) is required to support staff, improve efficiency, analysis and reporting on data, and management of workloads. The CMS should facilitate effective management of Scottish legislative changes and completion of statutory duties. East Ayrshire Council are considering both an externally hosted and on-premises systems. Interested companies are asked to email Zoe.Wilson@east-ayrshire.gov.uk by Wednesday 13th of May 2026. Please provide a brief summary of the system you provide including it's functionality. Please also indicate if you would be willing to provide a short system demo (approx 30-45 mins) via Teams. NOTE: To register your interest in this notice and obtain any additional information please visit the Public Contracts Scotland Web Site at https://www.publiccontractsscotland.gov.uk/Search/Search_Switch.aspx?ID=830649. (SC Ref:830649)

Official source

Source: Public Contracts Scotland

Always verify details on the official notice.

Last verified against Public Contracts Scotland 1 day ago

Documents on Public Contracts Scotland (English)

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Based on 2 awards with a linked company profile over the last 5 years.

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Buyer track record on Aperlena
104 notices tracked · 87 awarded
€24,038,347 in awarded contracts

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