Summary

Machine-generated summary

Newcastle City Council is carrying out preliminary market engagement ahead of a possible procurement of an Alarm Receiving Centre to monitor its telecare alarms (Ostara service) 24/7, together with its out of hours telephony, services currently operated in-house. The engagement aims to explore market availability, capability and interest, identify innovation opportunities and inform the future service specification. Suppliers with relevant experience are invited to review documents on the Open e-tendering platform and request a slot via the portal messaging option. Budget and contract length will be set once market engagement findings are complete. Project reference: OPEN20262057.

Description

Newcastle City Council (NCC) currently provides the monitoring element of NCC's Telecare Service (Ostara), in addition to a range of telephony services, which operate in-house. We would like to explore the options of procuring an Alarm Receiving Centre (ARC) to monitor our telecare alarms 24/7, and our out of hours telephony. We wish to explore opportunities within the market that will help shape and develop our current service, as part of the commissioning and procurement process, the Council is undertaking preliminary market engagement to explore the availability, capability and interest of providers in delivering the proposed services. This engagement is intended to inform the Council's procurement approach, understand current market capability, capacity, identify opportunities for innovation, and ensure that the future service specification reflects current best practice and emerging technologies. We welcome responses from suppliers with relevant experience and expertise. Information gathered through this process will help shape the Council's future requirements and service design. Suppliers are invited to review the documents via our Open e-tendering platform. Link: https://www.open-uk.org/ If suppliers wish to secure a slot, please request via the correspondence/ message option via the portal. Project: # OPEN20262057 Reference: 009509 - Telecare Monitoring and Out of Hours Telephony Provision Project Budget information and contract length is yet to be established in line with market engagement findings.

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Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

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Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 week ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

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Market context

Avg. open tender · Business services: €24,107,962; 5,805 open across Europe right now
Buyer track record on Aperlena: 80 notices tracked · 52 awarded; €955,397 in awarded contracts

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Key facts

Buyer: Newcastle City Council
Country: United Kingdom
Published: 15 Sep 2026
Procedure: Other procedure; EU-wide (above threshold)
Original language: en
CPV codes: 79510000 Telephone-answering services 85100000 Health services 85300000 Social work and related services