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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 days ago Contract award

Schweiz - IT-Dienste: Beratung, Software-Entwicklung, Internet und Hilfestellung - Rahmenausschreibung IT-Dienstleistungen

Awarded Switzerland IT services

Buyer Fachstelle Beschaffungswesen Stadt Bern

€106 awarded value

Key facts

Published
Procedure
Open procedure
  1. Published
  2. Awarded pending

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Awarded to

DE_Swisscom Services AG

Awarded value
€106
Record with this buyer
1 first contract from this buyer in the register

Description

Die Stadt Bern beschafft externe Unterstützung im Dienstleistungsbereich für ihre interne Informatikabteilungen. Die Dauer der Dienstleistungen sind auf fünf Jahre ausgelegt. Mit der vorliegenden Ausschreibung werden externe Spezialisten aus den folgenden Gebieten beschafft: • 1st Level Support • 2nd Level Support & Field Services • System Engineering Win/MAC • Microsoft 365 Engineering • Entwicklung und Prozessautomation Windows-Umfeld • SAP Formularentwicklung • SAP BW Analytics • ICT Architect • ICT Security Officer • ICT Security Operations Manager Der Rahmenvertrag beinhaltet folgende Hauptaufgaben: * Beantwortung von Kundenanfragen sowie Bereitstellung kompetenter Lösungen im Bereich der IT-Systeme. * Bearbeitung von Anfragen, Bestellungen und Vorfällen im Zusammenhang mit Hard-/ Software-Anwendungen, Benutzerzugängen oder Netzwerkverbindungen. * Analyse, Dokumentation und Lösung von ‘Incidents’ um sicherzustellen, dass alle Anfragen effizient und vollständig bearbeitet werden. * Proaktive Information der Kunden über den Status ihrer Anfragen sowie das Lösen, Eskalieren oder Weiterleiten von Vorfällen bei Bedarf. * Sicherstellung der Kommunikation zwischen dem Servicedesk und den relevanten Teams, mit denen eng zusammengearbeitet wird. * Eskalation komplexer Probleme an das 2nd-Level-Support-Team, falls notwendig. * Sicherstellung einer hohen Servicequalität durch gezielte Problemlösungen und effizientes Vorgehen. Das Maximale Mengengerüst dieses Loses liegt bei 18'000 Stunden über die gesamte Vertragsdauer. Der Rahmenvertrag für dieses Los wird an 4 Zuschlagsempfangende vergeben. Der Abruf aus dem Rahmenvertrag erfolgt über einen Mini-Tender.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago

What this buyer has paid before

Based on 3 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€106
Median award
€573,900
Middle half of past awards
€287,003 to €607,116

The award is smaller than three in four past awards.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Fachstelle Beschaffungswesen Stadt Bern

Switzerland

notices in the register
193
awards
85
awarded in total
€132.3M

Who wins its contracts

Many suppliers
different companies won its awards
59
of the awards went to the three most frequent winners
10%
of its calls state an estimated value
0%

Based on 68 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.8
of those lots received a single tender
5%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Awards most often to

  1. DE_Bächler + Güttinger AG 3 awards €7.2M
  2. DE_Walo Bertschinger AG Bern 2 awards €15.5M
  3. DE_Frutiger AG 2 awards €14.1M

36 open tenders right now

Market context

open now in IT services
7,106
median open notice
€899,530

Who wins in this market

Many suppliers

Switzerland · IT services

different companies won awards here
466
of the awards went to the three most frequent winners
5%
buyers awarded contracts here
195

Based on 581 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
8.2
of those lots received a single tender
7%
of the awards went to companies based in another country
6%
of the tenders came from another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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