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Provision of Contact Centre Services to the Legal Aid Agency

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Summary

Machine-generated summary

The Legal Aid Agency is procuring Contact Centre Services through Lot 1 (Citizen Experience) of the Outsourced Services Framework (RM6295). The services cover the Defence Solicitor Call Centre, which logs and deploys defence solicitors to give free legal advice to people detained in police custody in England and Wales, and the Civil Legal Advice Operator Service, a call centre that checks legal aid eligibility and refers clients to specialist advice or alternative help. Tenders are invited under a framework procedure.

Description

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 2 months ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

More from this buyer

Full buyer profile

This buyer has no award history in this sector yet. Usual winners, Business services - United Kingdom

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Based on 1784 awards with a linked company profile over the last 2 years.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    • Estimated value: Raised to €28,748,836 (+0%)
  2. Read before bidding
    • Estimated value: Raised to €28,674,509 (+0%)

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Market context

Avg. open tender · Business services
€23,563,518
5,895 open across Europe right now 22% above sector average
Buyer track record on Aperlena
1 notices tracked · 0 awarded

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