Description
The Northern Ireland Assembly Commission is procuring a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will:
• Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible.
• Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service.
• Streamline service delivery through automation and integrated workflows.
• Improve organisational resilience via knowledge base development and smarter incident management.
• Offer real-time reporting and analytics for improved decision-making.
• Enable accurate, organisation-wide asset visibility and control.
• Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Official source
Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)
Always verify details on the official notice.
Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago
More from this buyer
Full buyer profileRecent awards
Similar tenders
Market context
- Buyer track record on Aperlena
- 3 notices tracked · 2 awarded
Never miss a tender like this
2,546 new notices in all sectors in United Kingdom in the last 7 days. Get an email when new ones appear. Free.
Set up my alert