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Provision of 111-2 Service

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Summary

Machine-generated summary

Avon and Wiltshire Mental Health Partnership NHS Trust is seeking interest from providers to deliver the call handling element of the NHS 111 Mental Health Crisis Response Service (111 Option 2), covering access, triage and call management for adults and under-18s in mental health crisis, 24 hours a day, 7 days a week. AWP retains clinical assessment and decision-making. This is a market engagement to gauge interest and identify barriers; no estimated value or deadline is stated. Providers must operate within a matrix management model with local health partners.

Description

The development of a specialist all age mental health response via 111 is a key ambition of the NHS England Long Term Plan (2021-2024), and the recovery plan for urgent and emergency care priority for 2023/24. This required all calls for support during mental health crisis to be made via 111 by the end of March 2024 and is referred to as 111-2. Avon and Wiltshire Mental Health Partnership NHS Trust (AWP) currently deliver this service in partnership with a system partner. AWP will shortly be seeking a provider to deliver an integrated model for the NHS 111 Mental Health Crisis Response Service (111 Option 2) for individuals experiencing a mental health crisis across both adult (18 years and over) and children and young people (under 18 years) pathways. The appointed provider will be solely responsible for the delivery of the call handling element of the 111 Option 2 pathway, including access, triage and call management. AWP will retain responsibility for all clinical assessment activity and associated clinical decision-making and outcomes. The provider must be able to operate within a matrix management model, whereby all partners maintain responsibility for their own governance arrangements, professional standards and areas of specialist expertise, while working collaboratively at both strategic and operational leadership levels to deliver a seamless, integrated and high-quality service. The service forms part of the NHS England requirement that callers contacting NHS 111 and selecting the mental health option are connected directly to a dedicated mental health response service available 24 hours per day, 7 days per week. The service will work collaboratively with urgent and emergency care pathways, crisis services, community mental health teams, acute hospitals, ambulance services, primary care and voluntary sector partners. AWP are seeking to understand what interest there might be from providers and the barriers that may exist in providing these services. All documents or information provided as part of this engagement exercise are in draft form only. The Commissioner reserves the right to amend or change any of the content. Interested parties should note that a response to this Notice does not guarantee an automatic invitation to any subsequent formal process, which the Commissioner will consider in due course.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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Market context

Avg. open tender · Health & social work
€36,280,334
2,117 open across Europe right now 85% below sector average
Buyer track record on Aperlena
3 notices tracked · 0 awarded

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