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TED - Tenders Electronic Daily (Publications Office of the EU) verified 6 days ago Contract award

Polska - Usługi w zakresie wsparcia technicznego - Usługi serwisu pogwarancyjnego producenta dla systemu CRM Microsoft Dynamics 365

Awarded Poland Warszawski stołeczny IT services

Buyer Urząd Patentowy Rzeczypospolitej Polskiej

€172,015 awarded value

Key facts

Awarded
Procedure
Open procedure
  1. Awarded
  2. Published
  3. Contract ends, estimated July 2027
View the official notice Watch this tender

This contract runs about 24 months, so it is back on the market around July 2027. Log in

Awarded to

Global One Sp. z o.o.

Awarded value
€172,015
Award date
Record with this buyer
1 first contract from this buyer in the register
Back on the market
Jul 2027 How we know

When this contract comes back

estimated from the stated duration

This contract runs about 24 months, so it is back on the market around July 2027.

Every contract expiring, on the radar

Description

Przedmiotem zamówienia jest: 1. Modernizacja Systemu telekomunikacyjnego polegająca na przebudowie Systemu telekomunikacyjnego OpenScape 4000 V11, polegającej na zmianie obecnej architektury wolnostojącej 30’’ na architekturę 19’’, wraz z dostawą niezbędnego sprzętu. 2. Świadczenie Usługi serwisu pogwarancyjnego oraz usług Dedykowanej Asysty Technicznej w liczbie 100 roboczogodzin dla Systemu telefonicznej i elektronicznej obsługi klienta wraz z Rejestratorem Rozmów (CRM, Contact Center), w tym: 2.1. Zapewnienie wsparcia technicznego oraz aktualizacji oprogramowania przez wykupienie u producenta Mitel Unify serwisów SSP (software suport). 2.2. Wykupienie u producenta odpowiednich serwisów dla Systemu CRM Microsoft Dynamics 2016/365 (On Premise). 3. Dostarczenie i uruchomienie 9 szt. licencji do nagrywania rozmów agentów Contact Center wraz ze wsparciem w pierwszym roku świadczenia usługi serwisu pogwarancyjnego oraz wsparcia do licencji w drugim roku świadczenia usługi serwisu pogwarancyjnego. 4. Wykonawca przyznaje Zamawiającemu Prawo opcji do nabycia od niego dodatkowej usługi Dedykowanej Asysty Technicznej w liczbie 50 roboczogodzin w drodze jednostronnych oświadczeń składanych przez Zamawiającego.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 6 days ago

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

This award
€172,015
Median award
€343,367
Middle half of past awards
€140,750 to €741,547

The award sits inside the usual range.

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Urząd Patentowy Rzeczypospolitej Polskiej

Poland

notices in the register
47
awards
20
awarded in total
€2.3M

Who wins its contracts

Many suppliers
different companies won its awards
14
of the awards went to the three most frequent winners
27%
of its calls state an estimated value
26%

Based on 15 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. Passus S.A. 2 awards
  2. Axians IT Services Poland Sp. z o. o. 1 award €1.4M
  3. IT Solution Factor Sp. z o.o. 1 award €514,720

4 open tenders right now

Market context

open now in IT services
7,241
median open notice
€885,740

Who wins in this market

Many suppliers

Poland · IT services

different companies won awards here
1,226
of the awards went to the three most frequent winners
9%
buyers awarded contracts here
1,138

Based on 2,609 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.4
of those lots received a single tender
57%
of the awards went to companies based in another country
2%
of the tenders came from another country
3%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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