Summary
Machine-generated summaryA Dutch contracting authority is procuring the implementation and subsequent operation of services relating to a CCaaS (Contact Centre as a Service) solution. The scope includes CCaaS licences for approximately 1920 concurrent-use Agent licences, 144 Supervisor licences and Administrator licences. Excluded from the scope are mobile telephony, mobile data traffic, business telephony and online self-service (Mijn Loket and online self-service GBLT). The stated estimated value is fictitious and does not represent the real contract value. No deadline or award procedure details are stated in the available information; interested suppliers should consult the full tender documents.
Description
Official source
Source: TED - Tenders Electronic Daily (Publications Office of the EU)
Always verify details on the official notice.
Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago
More from this buyer
Full buyer profileThis buyer has no award history in this sector yet. Usual winners, Postal & telecommunications services - Netherlands
| Company | Wins | Total awarded | Last win |
|---|---|---|---|
| Koninklijke PostNL B.V. | 6 | n/a | Jun 2026 |
| Odido Netherlands B.V. | 3 | €2.7M | May 2026 |
| KPN B.V. | 3 | €2.4M | Aug 2026 |
| Odido Netherlands B.V.; KPN B.V. | 2 | €49.1M | May 2026 |
| Kreuze BV | 2 | €2.8M | Jun 2026 |
Based on 44 awards with a linked company profile over the last 2 years.
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Market context
- Avg. open tender · Postal & telecommunications services
- €16,521,667
- Buyer track record on Aperlena
- 9 notices tracked · 3 awarded
- €6,741,373 in awarded contracts
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