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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 hour ago Contract notice

Nederland - IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning - Managed Services en Consultancy voor de ServiceNow Omgeving

Open Netherlands Noord-Holland IT services

Buyer Luchtverkeersleiding Nederland

49 days left

Key facts

Closes
13:00 (UTC+1)
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 50 days
  4. Awarded pending

Bidding window

49 days from publication to deadline

Usual length

Notices of this kind (Netherlands, open procedure, above the EU threshold) give a median of 47 days, half of them between 39 and 61 days, based on 10,582 notices of the last two years.

This buyer usually gives 48 days (median of its last 21 calls for tender).

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Description

LVNL wenst één geschikte dienstverlener te selecteren die LVNL zelfstandig en langdurig kan ondersteunen bij het beheer, onderhoud en de doorontwikkeling van het ServiceNow-platform, inclusief de daarop gebaseerde modules, scoped applicaties en integraties. De nadruk ligt op het waarborgen van continuïteit, beschikbaarheid, kwaliteit, veiligheid en toekomstbestendigheid van het platform. De dienstverlener levert hiervoor specialistische ondersteuningsdiensten in de vorm van Managed Services voor beheer en Consultancy voor doorontwikkeling. Van de leverancier wordt verwacht dat deze optreedt als strategische en uitvoerende ServiceNow-partner voor LVNL. De leverancier levert technisch applicatiebeheer, ondersteunt bij lifecycle management en upgrades, voert configuratiewijzigingen uit, adviseert over platformontwikkeling en licentiegebruik en ondersteunt LVNL bij wijzigingen, uitbreidingen en implementatie van nieuwe functionaliteit. Zie de Offerteleidraad voor de volledige omschrijving. Binnen LVNL wordt ServiceNow gebruikt als strategisch platform voor IT Service Management (ITSM) en de ondersteuning van diverse bedrijfsprocessen. Naast de standaard ServiceNow-functionaliteit zijn op het platform aanvullende applicaties ontwikkeld, waaronder EWR. Het platform wordt beheerd door LVNL, ondersteund door een externe specialistische ServiceNow-partner. LVNL wenst een duurzame samenwerking aan te gaan met één leverancier die het beheer, de ondersteuning en de doorontwikkeling van het platform kan verzorgen. De gewenste dienstverlening bestaat in hoofdlijn uit twee diensten, te weten Managed Services (Beheer) en Consultancy. De overeenkomst treedt naar verwachting in werking medio februari 2027. De overeenkomst heeft een initiële looptijd van 2 jaar met viermaal een optie op een verlenging van 2 jaar. De totale maximale looptijd van de overeenkomst bedraagt 10 jaar. Voor een volledige omschrijving wordt hier verwezen naar de Offerteleidraad voor deze aanbesteding.

Terms of the procedure

How tenders are scored
P1 – Dienst 1 – Managed Services (beheer): 20 points; P2 – Dienst 2 – Consultancy (doorontwikkeling): 20 points; K1 – Plan van aanpak voor de (re)transitie: 10 points; K2 – Omschrijving van de dienstverlening m.b.t. managed services inclusief kennisdeling: 25 points; K3 – Concept SLA: 5 points; K4 – Plan van aanpak voor doorontwikkeling: 20 points

As the official notice states them.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in IT services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    49 days left, 35 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €381,618 and €3.0M.

  6. Your call:

    Do we know this buyer?

    The buyer has 40 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • The notice is written in Dutch.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 hour ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 633 awards for IT services in Netherlands.

Median award
€832,966
Middle half of past awards
€381,618 to €3.0M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Luchtverkeersleiding Nederland

Netherlands

notices in the register
40
awards
16
awarded in total
€3.3M

Who wins its contracts

Many suppliers
different companies won its awards
12
of the awards went to the three most frequent winners
25%
of its calls state an estimated value
43%

Based on 12 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.2
of those lots received a single tender
25%
of the awards went to companies based in another country
10%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, IT services - Netherlands

Company Wins Total awarded Last win
Protinus IT B.V. 13 €20.0M Jun 2026
PinkRoccade Local Government 13 €18.0M Jul 2026
Afas Software B.V. 13 €11.7M Sep 2026
Centric Netherlands B.V. 12 €14.9M Aug 2026
Bechtle B.V. 12 €475,000 Aug 2026

Based on 765 awards with a linked company profile over the last 2 years.

5 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in IT services
3,202
median open notice
€547,250

Who wins in this market

Many suppliers

Netherlands · IT services

different companies won awards here
478
of the awards went to the three most frequent winners
5%
buyers awarded contracts here
388

Based on 765 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.9
of those lots received a single tender
24%
of the awards went to companies based in another country
4%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Similar tenders

Open now

Open elsewhere in Europe

Matched by meaning across languages, from the notices' own words: the same kind of contract, open now in another country.

Awarded before

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49 days left

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