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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 hours ago Contract notice

Ireland - IT services: consulting, software development, Internet and support - Support and Maintenance of NTA Dedicated Standalone ServiceNow Instances

Open Ireland Eastern and Midland IT services

Buyer National Transport Authority_1149

31 days left

Key facts

Closes
11:00 (UTC)
Estimated value
€5.2M
€5,242,299
Procedure
Open procedure
  1. Published
  2. Today
  3. Deadline open for 32 days
  4. Awarded pending

Bidding window

31 days from publication to deadline

Usual length

Notices of this kind (Ireland, open procedure, above the EU threshold) give a median of 29 days, half of them between 21 and 34 days, based on 5,954 notices of the last two years.

This buyer usually gives 32 days (median of its last 35 calls for tender).

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Summary

Machine-generated summary

The National Transport Authority (NTA) in Ireland seeks tenders from suitably qualified and experienced ServiceNow Elite Partners for support, maintenance, development, licensing, hosting and associated professional services for the Authority's dedicated standalone ServiceNow instances. The scope covers a comprehensive managed service including platform support and maintenance, system administration, configuration and development, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services, plus specialist resources and consultancy as required. The initial contract term is two years, extendable for up to three additional one-year periods, giving a maximum term of five years. The estimated total value over the maximum term is EUR 5,242,299, with an upper limit of EUR 6,552,874.

Description

The National Transport Authority (NTA) is seeking tenders from suitably qualified and experienced ServiceNow Elite Partners for the provision of support, maintenance, development, licensing, hosting and associated professional services for the Authority’s dedicated standalone ServiceNow instances. The successful Tenderer will be required to provide a comprehensive managed service covering platform support and maintenance, system administration, configuration and development services, upgrades and releases, incident and problem management, security and governance, reporting, training, licensing management, integrations with third-party systems and transition services. The contract will support the ongoing operation, maintenance and enhancement of the NTA’s ServiceNow environment and facilitate future platform developments and service improvements. The Services may include the provision of specialist ServiceNow resources and consultancy services as required throughout the contract term. Full details of the requirements are set out in the procurement documentation. The initial contract term is two years, with the option to extend for up to three additional periods of one year each, giving a maximum contract term of five years. Interested parties are invited to tender for this contract. While the Authority estimates the total value of this contract over its maximum term to be €5,242,299, it reserves the right to spend up to €6,552,874 to accommodate additional requirements, unforeseen demand and any permissible variations during the contract term.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. In your favour:

    Do we meet every eligibility criterion?

    Open procedure: any interested supplier may submit a bid.

    Above the EU threshold: open to companies from any EU country.

  2. Your call:

    Can we deliver this with the team we have?

    Estimated at €5.2M.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in IT services.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    31 days left, 24 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €135,000 and €1.0M.

  6. Your call:

    Do we know this buyer?

    The buyer has 98 notices in the register and no pattern of winners yet.

Can I bid?

  • Open procedure: any interested supplier may submit a bid. Above the EU threshold: open to companies from any EU country.
  • Certificates from another EU country? Check the equivalents on eCertis

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Report an error in this notice

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 hours ago

View the official notice

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,337 awards for IT services in Ireland.

This notice
€5.2M
Median award
€363,000
Middle half of past awards
€135,000 to €1.0M

The estimate is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

The buyer

Full buyer profile

National Transport Authority_1149

Ireland

notices in the register
98
awards
37
awarded in total
€892.4M

Who wins its contracts

Many suppliers
different companies won its awards
30
of the awards went to the three most frequent winners
18%
of its calls state an estimated value
97%

Based on 33 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

This buyer has no award history in this sector yet. Usual winners, IT services - Ireland

Company Wins Total awarded Last win
Ergo 50 €75.0M Jun 2026
Ernst and Young 41 €42.6M Jun 2026
eir business 36 €34.2M May 2026
Deloitte Ireland LLP 35 €125.6M May 2026
PFH Technology Group 35 €19.2M May 2026

Based on 1109 awards with a linked company profile over the last 2 years.

19 open tenders right now

Market context

Larger than 76% of the open notices in IT services across Europe.

open now in IT services
7,132
median open notice
€885,740

Who wins in this market

Many suppliers

Ireland · IT services

different companies won awards here
502
of the awards went to the three most frequent winners
13%
winners of the last 12 months were new here
283 of 367
buyers awarded contracts here
234

Based on 1,344 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

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