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Aperlena

Netherlands - IT services: consulting, software development, internet and support - Enterprise Service Management (ESM) platform

Original Nederland - IT-diensten: adviezen, softwareontwikkeling, internet en ondersteuning - Enterprise Service Management (ESM) platform

Open Contract notice 32 days left
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Deadline 26 Oct. If it moves, an email when the register sees it. A correction: the same email. Your plan: decide by 12 Oct, questions by 12 Oct, draft by 19 Oct. Log in

  1. Published
  2. Today
  3. Deadline open for 63 days
  4. Awarded pending

The Aperlena Verdict

Open race

No supplier dominates: 4 different companies have won the last 4 comparable contracts from this buyer over 5 years. This is a genuinely open race.

Based on 4 comparable awards by this buyer in this sector over 5 years. Every verdict is recorded before the outcome and graded against the award notice. How we score ourselves.

Summary

Machine-generated summary

The municipality of Dijk en Waard in the Netherlands is procuring a future-proof Enterprise Service Management (ESM) platform, delivered as one SaaS solution, to replace its current TOPdesk contract which expires on 1 April 2027. The platform must support IT Service Management plus organisation-wide processes such as facilities, staff inflow, throughflow and outflow, and information provision, with process automation, self-service, asset and configuration management (CMDB), workflows and integration with existing municipal systems.

Description

Gemeente Dijk en Waard gebruikt momenteel TOPdesk als centraal platform voor IT Service Management (ITSM) en Enterprise Service Management (ESM). Het huidige contract loopt af op 1 april 2027. Om de continuïteit van de interne dienstverlening te waarborgen, wordt een Europese aanbesteding uitgevoerd voor de selectie en implementatie van een toekomstbestendige ESM applicatie. De nieuwe oplossing moet niet alleen de huidige ITSM-functionaliteit ondersteunen, maar tevens een organisatiebreed platform bieden voor de ondersteuning van IT, Facilitair, in- door- en uitstroom en, Informatievoorziening en andere interne dienstverlenende processen. Daarbij wordt nadrukkelijk ingezet op procesautomatisering, selfservice, asset- en configuratiemanagement (CMDB), workflowondersteuning en integratie met bestaande gemeentelijke systemen. Één SaaS Enterprise Service Management platform

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 3 weeks ago

More from this buyer

Full buyer profile

9 open tenders right now

Who usually wins this buyer's contracts in this sector

Company Wins Total awarded Last win
Infoprojects 1 €114,400 May 2026
Pepperflow 1 €44,000 May 2026
Antea Nederland B.V. 1 n/a Jun 2026
Youforce B.V. 1 n/a May 2026

Based on 4 awards with a linked company profile over the last 5 years.

What this buyer has paid before

Based on 4 comparable contracts this buyer awarded in this sector over the last 4 years.

€1
Lower quartile
€22,000
Median award
€61,600
Upper quartile

Most recent awards

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Similar tenders

Market context

Avg. open tender · IT services
€26,150,827
5,362 open across Europe right now
Buyer track record on Aperlena
39 notices tracked · 19 awarded
€33,310,046 in awarded contracts

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