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Sell2Wales (Welsh Government) verified 1 month ago Contract award

Mitel Estate Maintenance & Support

Awarded United Kingdom Repair & maintenance services

Buyer Cwm Taf Morgannwg University Health Board

Key facts

Awarded
Procedure
Restricted procedure
  1. Awarded
  2. Published
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Awarded to

Wavenet

Award date
Record with this buyer
1 first contract from this buyer in the register

Summary

Machine-generated summary

NHS Wales Shared Services Partnership Procurement Services, on behalf of Cwm Taf Morgannwg University Health Board, awarded a sole supplier contract for maintenance and support of its existing Mitel telephony estate. Wavenet won the contract, awarded on 2026-08-12. The services cover 24/7/365 operation across all hospital and remote sites, including proactive monitoring, remote and on-site maintenance, incident management, software fixes and upgrades, and support for core Mitel infrastructure, applications, gateways, DECT systems and in-warranty handsets. The procurement was run under the Crown Commercial Services Framework RM6116 Network Services 3, Lot 4b, in accordance with the Public Contracts Regulations 2015.

Description

NHS Wales Shared Services Partnership - Procurement Services (hosted by Velindre NHS Trust) (“NWSSP”) via eTender Wales on behalf of Cwm Taf Morgannwg University Health Board (CTMUHB), who would subsequently enter into the Agreement. Suppliers were invited to participate under the Crown Commercial Services Framework RM6116 - Network Services 3, Lot 4b: Digital Communication Services (Unified Communications). The Mini Competition was conducted in accordance with the Public Contracts Regulations 2015 and the framework’s terms and conditions. The result of the procurement exercise concluded with the award of a sole supplier contract. The contract covers the provision of comprehensive maintenance and support services for Cwm Taf Morgannwg University Health Board’s (CTM) existing Mitel telephony estate, supporting 24/7/365 operation across all hospital and remote sites. The scope includes proactive monitoring, remote and on-site maintenance, incident management, software fixes and upgrades, and support for core Mitel infrastructure, applications, gateways, DECT systems, and in-warranty handsets.

Official source

Source: Sell2Wales (Welsh Government)

Always verify details on the official notice.

Report an error in this notice

Last verified against Sell2Wales (Welsh Government) 1 month ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 367 awards for Repair & maintenance services in United Kingdom.

Median award
€129,992
Middle half of past awards
€66,696 to €349,738

Sell2Wales (Welsh Government) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Cwm Taf Morgannwg University Health Board

United Kingdom

notices in the register
60
awards
54

Who wins its contracts

Many suppliers
different companies won its awards
49
of the awards went to the three most frequent winners
13%

Based on 53 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. HILL-ROM LIMITED 3 awards
  2. ID MEDICAL GROUP LIMITED 2 awards
  3. Erbe Medical UK Ltd 2 awards

1 open tender right now

Market context

open now in Repair & maintenance services
5,026
median open notice
€249,131

Who wins in this market

Many suppliers

United Kingdom · Repair & maintenance services

different companies won awards here
343
of the awards went to the three most frequent winners
7%
buyers awarded contracts here
207

Based on 451 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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