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ITSM Solution Preliminary Market Engagement

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Summary

Machine-generated summary

Southwark Council is seeking supplier feedback on its draft specification for a dedicated IT Service Management (ITSM) platform. The council is leaving shared technology service arrangements and building a new internal IT operating model, and the current shared platform is not suitable for future needs. This is a preliminary market engagement exercise, not a contract award; the authority wants input on the feasibility of its specification to shape the future procurement and approach. No estimated value, contract deadline or bidding procedure is stated in the notice. Recruitment for the new IT roles continues through 2026 and 2027. Interested suppliers should review the attached documentation, provided in good faith for market engagement purposes only.

Description

Southwark Council aims to undertake a future procurement following the decision to leave the shared technology service arrangements and implement a new internal IT operating model that can support the council’s independent delivery and management of technology services. Recruitment into these roles has started and will continue throughout 2026 and into 2027. A major foundational requirement of this transition is the procurement and implementation of a dedicated IT Service Management (ITSM) platform. The existing arrangement is based on a shared platform, licenced to the shared services organisation, that has been configured to meet the requirements of a different operating model and is not considered suitable for the council’s future needs. The Authority requires feedback on the feasibility of the specification to support the development of the authority’s requirements and approach to the procurement. The documentation and specification attached are provided in good faith for market engagement purposes only.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 1 month ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

More from this buyer

Full buyer profile

2 open tenders right now

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - United Kingdom

Company Wins Total awarded Last win
SOFTCAT PLC 41 €19.4M Aug 2026
Civica UK Limited 17 €2.6M Aug 2026
PHOENIX SOFTWARE LIMITED 16 €76.7M Sep 2026
BYTES SOFTWARE SERVICES LIMITED 10 €17.4M Aug 2026
COMPUTACENTER (UK) LIMITED 10 €2.7M Sep 2026

Based on 483 awards with a linked company profile over the last 2 years.

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Market context

Avg. open tender · Software & IT systems
€60,642,847
2,522 open across Europe right now 99% below sector average
Buyer track record on Aperlena
18 notices tracked · 14 awarded
€356,352 in awarded contracts

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