Summary

Machine-generated summary

CSI-Piemonte, a consortium based in Italy, is conducting a market survey rather than a full tender at this stage. It seeks information on existing software solutions for managing its call center service and integrating it with the CRM and ITSM solutions already used by the consortium. Suppliers are invited to confirm whether their products meet the required functional and technical characteristics, describe licensing and distribution conditions, and provide rough estimates of costs and implementation times. This is a preliminary market inquiry, not a call for tenders.

Description

Il CSI-Piemonte, in ragione delle esigenze interne al Consorzio, intende: • verificare l’esistenza sul mercato di soluzioni dotate - in tutto o in parte - delle caratteristiche funzionali e tecniche, atte a soddisfare le esigenze espresse per la gestione del servizio di Call Center e la sua integrazione con la soluzione CRM ed ITSM utilizzata in CSI Piemonte; • verificare le condizioni di messa a disposizione/distribuzione delle soluzioni esistenti sulla base delle caratteristiche funzionali e tecniche richieste; • conoscere le stime di massima su costi e tempi di messa a disposizione.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Full buyer profile

1 open tender right now

Marketing services - European open electronic procedure for the acquisition, through a framework agreement, of specialist support services for communication and marketing activities 1 Oct 2026 6 days left

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Italy

Company	Wins	Total awarded	Last win
TELECOM ITALIA SPA	2	€40.3M	Aug 2026
DINOVA SRL	2	€8.4M	Feb 2026
Cerved Group S.p.A.	2	€3.3M	May 2026
BEANTECH SRL	2	€2.3M	Sep 2026
EXPRIVIA SPA	2	€1.5M	Mar 2026

€5,000,000

est. value

Market context

Avg. open tender · Software & IT systems: €51,419,822; 2,492 open across Europe right now
Buyer track record on Aperlena: 22 notices tracked · 6 awarded; €3,394,108 in awarded contracts

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Key facts

Buyer: CSI Piemonte
Country: Italy Piemonte
Published: 30 Apr 2026
Procedure: Other procedure; EU-wide (above threshold)
Original language: it
Notice number: 298609-2026
CPV codes: 48517000 IT software package

Italy - IT software packages - Market survey for a comparative analysis under Art. 68 CAD to identify a software solution for managing the contact center platform

Summary

Description

Official source

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