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TED - Tenders Electronic Daily (Publications Office of the EU) verified 6 days ago Contract award

España - Servicios de contestación de llamadas telefónicas - Servicio de centralita telefónica y atención ciudadana remota del Ayuntamiento de Oviedo.

Awarded Spain Principado de Asturias Business services

Buyer Junta de Gobierno del Ayuntamiento de Oviedo

€71,029 awarded value

Key facts

Awarded
Procedure
Open procedure
  1. Awarded
  2. Published
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Awarded to

ILUNION CEE CONTACT CENTER, S.A.U

Awarded value
€71,029
Award date

Description

Es objeto del presente contrato la prestación de los siguientes servicios: 1. Operación de la centralita telefónica, que comprende: - Atender las llamadas que se reciban en el número de cabecera de la centralita (984 083800 o los que lo pudieran sustituir o complementar) y en su caso en la Línea 010, prestando un servicio de información básica o de primer nivel frente a las peticiones de toda índole que puedan plantearse (dónde, cómo, quién, etc.). - Canalizar las llamadas a los distintos servicios o departamentos municipales, para que sean contestadas o resueltas por éstos. 2. Servicios de atención ciudadana remota, que incluyen: - Operar el correo electrónico corporativo ayuntamiento@oviedo.es - Operar el canal web de incidencias https://www.oviedo.es/canaldeincidencias - Operar el chatbot (asistente virtual) municipal. - Elaboración de informes mensuales, anual y a demanda, de cada uno de estos servicios.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 6 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 2,000 awards for Business services in Spain.

This award
€71,029
Median award
€5,175
Middle half of past awards
€1,179 to €62,595

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Junta de Gobierno del Ayuntamiento de Oviedo

Spain

Who wins its contracts

Many suppliers
different companies won its awards
73
of the awards went to the three most frequent winners
9%
of its calls state an estimated value
96%

Based on 80 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
3.2
of those lots received a single tender
21%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

Recent awards

10 open tenders right now

Market context

open now in Business services
7,465
median open notice
€349,866

Who wins in this market

Many suppliers

Spain · Business services

different companies won awards here
13,044
of the awards went to the three most frequent winners
3%
winners of the last 12 months were new here
12,615 of 12,828
buyers awarded contracts here
3,187

Based on 23,380 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners. New: no award from the same buyer or market in the two years before.

Competition

tenders per lot on average (open and restricted procedures)
4.6
of those lots received a single tender
21%
of the awards went to companies based in another country
2%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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