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Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej) verified 3 weeks ago Contract notice

Supply, implementation and maintenance of a voice system supporting telephone service for patients in registration and the call centre

Original Dostawa, wdrożenie i utrzymanie systemu głosowego wspierającego obsługę telefoniczną pacjentów w rejestracji i call center

Open Poland Śląskie Radio, TV & communication equipment

Buyer Centrum Medyczne Tommed Sp. z o.o. Ośrodek Diagnostyki Sp. k.

108 days left

Key facts

Closes
10:00 (UTC+1)
  1. Published
  2. Today
  3. Deadline open for 372 days
  4. Awarded pending
View the official notice Watch this tender

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Summary

Machine-generated summary

This tender covers the supply, implementation and maintenance of a voice system that supports telephone handling of patients at the registration desk and in the call centre. It is divided into Part 1: delivery, implementation and maintenance of the voice system. The procurement includes telephone exchange equipment, software packages and IT systems, IT services covering consulting, software development, internet services and support, software implementation services, and staff training services. The place of performance is Katowice, in the Silesian voivodeship, Poland, with a healthcare facility as the end user of the system.

Key points

Place of performance
Katowice (śląskie)
Reference
2026-108518-261814
Część 1: Dostawa, wdrożenie i utrzymanie systemu głosowego Dostawa, wdrożenie i utrzymanie systemu głosowego wspierającego obsługę telefoniczną pacjentów w rejestracji i call center Źródło: Ministerstwo Funduszy i Polityki Regionalnej, Baza Konkurencyjności Funduszy Europejskich; pobrano 2026-09-17; dane przetworzone.
Original text
Numer ogłoszenia: 2026-108518-261814 Część 1: Dostawa, wdrożenie i utrzymanie systemu głosowego Dostawa, wdrożenie i utrzymanie systemu głosowego wspierającego obsługę telefoniczną pacjentów w rejestracji i call center CPV: 32551200-2 Centrale telefoniczne; 48000000-8 Pakiety oprogramowania i systemy informatyczne; 72000000-5 Usługi informatyczne: konsultacyjne, opracowywania oprogramowania, internetowe i wsparcia; 72263000-6 Usługi wdrażania oprogramowania; 80511000-9 Usługi szkolenia personelu Miejsce realizacji: Katowice (śląskie) Źródło: Ministerstwo Funduszy i Polityki Regionalnej, Baza Konkurencyjności Funduszy Europejskich; pobrano 2026-09-17; dane przetworzone.

Bid or no-bid?

Six questions before you commit a team. Under each one, what the register holds on it. The answers are yours.

  1. Your call:

    Do we meet every eligibility criterion?

    The register holds nothing on this. The official documents will.

  2. Your call:

    Can we deliver this with the team we have?

    The register holds nothing on this. The official documents will.

  3. Your call:

    Do we have two comparable references?

    Comparable work is in Radio, TV & communication equipment.

  4. In your favour:

    Is the deadline realistic for a proper offer?

    108 days left, 79 of them working days.

  5. Your call:

    Is there a margin at the likely winning price?

    In this country this kind of contract is usually awarded for between €113,001 and €893,551.

  6. Your call:

    Do we know this buyer?

    The buyer has 12 notices in the register and no pattern of winners yet.

Can I bid?

Official source

Source: Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej)

Always verify details on the official notice.

Report an error in this notice

Last verified against Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej) 3 weeks ago

Documents on Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej) (Polish)

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 718 awards for Radio, TV & communication equipment in Poland.

Median award
€338,542
Middle half of past awards
€113,001 to €893,551

Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Centrum Medyczne Tommed Sp. z o.o. Ośrodek Diagnostyki Sp. k.

Poland

notices in the register
12

Who wins its contracts

of its calls state an estimated value
58%

This buyer has no award history in this sector yet. Usual winners, Radio, TV & communication equipment - Poland

Company Wins Total awarded Last win
AXIANS IT SOLUTIONS POLAND Sp. z o.o. 19 €33.4M Aug 2026
NTT Poland Sp. z o.o. 14 €4.4M Oct 2026
Xcomp spółka z ograniczoną odpowiedzialnością sp. k. 12 €2.0M Sep 2026
Comp S.A. 12 €1.8M Sep 2026
"TRECOM SPÓŁKA AKCYJNA" SPÓŁKA KOMANDYTOWA 11 €2.2M Jul 2026

Based on 1350 awards with a linked company profile over the last 2 years.

12 open tenders right now

Market context

Baza Konkurencyjności Funduszy Europejskich (Ministerstwo Funduszy i Polityki Regionalnej) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Radio, TV & communication equipment
1,347
median open notice
€302,766

Who wins in this market

Many suppliers

Poland · Radio, TV & communication equipment

different companies won awards here
804
of the awards went to the three most frequent winners
3%
buyers awarded contracts here
734

Based on 1,347 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
2.1
of those lots received a single tender
47%
of the awards went to companies based in another country
1%
of the tenders came from another country
3%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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108 days left

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