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Aperlena

Digital Customer Information Systems

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  1. Published
  2. Awarded

Description

The supply, support, and maintenance of the Digital Customer Information System (DCIS) service which encompasses the provision, implementation, ongoing technical support, and lifecycle maintenance of a comprehensive customer information platform. The service enhances the passenger experience by delivering timely, accurate, and consistent travel information across multiple customer touchpoints, enabling GA Trains to provide a more connected, responsive, and passenger-centric journey experience. The solution equips frontline staff with improved access to real-time operational information, enabling them to better assist passengers and respond to enquiries. It also supports control room teams in managing service changes, disruptions, and day-to-day operations more effectively through enhanced visibility and communication capabilities. By improving the flow of information across the GA network, the DCIS supports a more proactive, efficient, and resilient operation while contributing to higher levels of passenger satisfaction and service performance.

Official source

Source: Find a Tender Service (UK Cabinet Office / Crown Commercial Service)

Always verify details on the official notice.

Last verified against Find a Tender Service (UK Cabinet Office / Crown Commercial Service) 4 weeks ago

Documents on Find a Tender Service (UK Cabinet Office / Crown Commercial Service) (English)

View the official notice

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  1. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  2. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  3. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  4. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  5. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  6. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  7. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  8. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  9. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  10. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.
  11. Read before bidding
    • Award date: Awarded on -
    • Scope and criteria: The description was expanded. Re-read it before you bid.
  12. Read before bidding
    • Award date: Awarded on July 29, 2026
    • Scope and criteria: The description was shortened. Re-read it before you bid.

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8 notices tracked · 6 awarded

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