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TED - Tenders Electronic Daily (Publications Office of the EU) verified 4 days ago Contract notice

Germany - Customer satisfaction surveys - Customer satisfaction analysis

Original Deutschland - Umfragen über Kundenzufriedenheit - Kundenzufriedenheitsanalyse

Open Germany Berlin Business services

Buyer Gewobag Wohnungsbau-Aktiengesellschaft Berlin

Key facts

Published
Procedure
Negotiated procedure
  1. Published

TED - Tenders Electronic Daily (Publications Office of the EU) does not publish a closing date for this notice. See the official notice

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Summary

Machine-generated summary

HOWOGE Wohnungsbaugesellschaft mbH is procuring a framework agreement covering the conception, implementation, evaluation and digital presentation of a recurring annual tenant satisfaction survey from 2026. The aim is a representative survey and analysis of residential satisfaction at company and neighbourhood level, in order to identify trends, derive steering needs and develop targeted improvement measures. The services include both methodological development and technical implementation, evaluation and presentation of results. The contract covers surveys from 2026 for an initial 2-year term starting on 01.03.2026, with two optional one-year extensions. The option is exercised automatically unless rejected 6 months before the contract ends. There is also an option for third parties to use the services.

Description

Gegenstand der vorliegenden Ausschreibung ist die Vergabe einer Rahmenvereinbarung über die Konzeption, Durchführung, Auswertung und digitale Aufbereitung einer jährlich wiederkehrenden Mieterzufriedenheitsbefragung ab dem Jahr 2026. Ziel ist die repräsentative Erhebung und Analyse der Wohnzufriedenheit auf Unternehmens- und Quartiersebene, um Trends zu erkennen, Steuerungsbedarfe abzuleiten und gezielte Verbesserungsmaßnahmen zu entwickeln. Die Leistungen umfassen sowohl die methodische Entwicklung als auch die technische Umsetzung, Auswertung und Ergebnispräsentation. Diese Befragung soll jährlich wiederholt werden Diese Ausschreibung berücksichtigt die Befragung ab 2026 für 2 Jahre ab Vertragsbeginn 01.03.2026 und zweimal ein Jahr Verlängerung optional. Die Option wird automatisch gezogen, wenn nicht 6 Monate vor Vertragsende widersprochen wird. Es besteht zudem eine Option zum Leistungsbezug Dritter für die HOWOGE Wohnungsbaugesellschaft mbH.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 4 days ago

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 836 awards for Business services in Germany.

Median award
€373,784
Middle half of past awards
€100,000 to €1.1M

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it has no mark on the scale. The official documents may state one.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

Gewobag Wohnungsbau-Aktiengesellschaft Berlin

Germany

Who wins its contracts

of its calls state an estimated value
0%

This buyer has no award history in this sector yet. Usual winners, Business services - Germany

Company Wins Total awarded Last win
VD Services GmbH 25 €1,266 Sep 2026
SOMI Experts GmbH 22 €1,333 Sep 2026
Allgeier IT GmbH 21 €1,088 Oct 2026
EICS Group GmbH Engineering Solutions 21 €1,050 Oct 2026
PricewaterhouseCoopers GmbH Wirtschaftsprüfungsgesellschaft 15 €5.6M Jun 2026

Based on 2681 awards with a linked company profile over the last 2 years.

6 open tenders right now

Market context

TED - Tenders Electronic Daily (Publications Office of the EU) publishes no value for this notice, so it cannot be placed among the open notices of its sector. The official documents may state one.

open now in Business services
7,317
median open notice
€354,296

Who wins in this market

Many suppliers

Germany · Business services

different companies won awards here
1,832
of the awards went to the three most frequent winners
3%
buyers awarded contracts here
1,109

Based on 2,681 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
8.6
of those lots received a single tender
8%
of the awards went to companies based in another country
3%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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