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Germany - Internet services - Market research for a service management system

Original Deutschland - Internetdienste - Markterkundung Servicemanagement-System

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Summary

Machine-generated summary

gematik, a German organisation, is conducting a market sounding (Markterkundung) ahead of a possible procurement of a service management system. It seeks providers able to migrate from the current Jira Service Management Data Center including all content, and to operate the system technically, including hosting, monitoring, fault analysis and resolution within defined SLA times, installation of functional extensions, assessment of security-related reports, and integration into gematik's system landscape. The solution should serve staff and external collaboration for preferably 4 years or longer. No estimated value, deadline or bidding procedure details are stated in the notice.

Description

Diese Markterkundung richtet sich an Lösungsanbieter, die das folgende Leistungsportfolio anbieten können: Die Leistungen für den konsolidierten Betrieb und die Betreuung des Servicemanagement-Systems sollen u.a. umfassen: 1. Die Migration soll aus dem akutellen System Jira Service Management Data Center inkl. aller inhalte erfolgen. 2. Betriebsleistungen: • Technischer Betrieb und Hosting eines Servicemanagement-Systems • Monitoring und Fehleranalyse und deren Beseitigung innerhalb definierter SLA Zeiten • Einbau funktionaler Erweiterungen nach Anforderungen der gematik • Bewertung sicherheitsrelevanter Meldungen • Anbindung in die Systemlandschaft der gematik Die Lösung soll für die Mitarbeiter des Unternehmens und für die Zusammenarbeit mit externen Parteien für einen längeren Zeitraum (bevorzugt 4 Jahre und ggf. länger) bereitgestellt werden.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

Always verify details on the official notice.

Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 month ago

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Market context

Avg. open tender · IT services
€26,486,804
5,984 open across Europe right now
Buyer track record on Aperlena
36 notices tracked · 11 awarded
€2,786,861 in awarded contracts

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