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TED - Tenders Electronic Daily (Publications Office of the EU) verified 1 week ago Contract notice

Germany - Energy services - SV-SBA-250626-001 - Field service debt collection of outstanding receivables

Original Deutschland - Dienstleistungen im Energiebereich - SV-SBA-250626-001 - Forderungsbeitreibung im Außendienst

Closed Germany Oberbayern Architecture & engineering services

Buyer SWM Kundenservice GmbH

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Summary

Machine-generated summary

This procurement covers field service measures to collect outstanding receivables from end customers. Package 1: personal delivery of a 'last payment demand' including a supply disconnection announcement to customers in arrears, in three Munich districts, around 2,100 items per month. Package 2: interruption or shutdown of energy supply for electricity and gas, around 600 cases per month. The disconnection takes place 14 days after the disconnection announcement stated in the letter, provided the customer has not made a payment or concluded a payment arrangement with the contracting entity. The contractor does not collect money or accept payments; the aim is to give customers a final opportunity to settle open amounts before supply is cut off.

Description

Forderungsbeitreibung durch letzte Sperrankündigung und ggf. Sperrung/Einstellung der Energieversorgung im Außendienst. Das Hauptziel dieses Vorhabens ist es, die Außenstände im Bereich der Endkunden durch proaktive Maßnahmen deutlich zu reduzieren. Ihre Aufgabe besteht nicht darin, Geld einzutreiben oder Zahlungen entgegenzunehmen, sondern unseren Kunden durch eine letzte Zahlungserinnerung die Möglichkeit zu geben, offene Beträge auszugleichen, bevor es zu einer Einstellung der Versorgung kommt. Um dieses Ziel zu erreichen, werden folgende Pakete ausgeschrieben: Paket 1:Die persönliche Zustellung einer "Letzten Zahlungsaufforderung"(LZA) inklusive Sperrankündigung an säumige Kunden, in 3 Münchner Bezirken. (ca.2.100 Stk./Monat) Paket 2: Unterbrechung/Sperrung der Energiezufuhr für die Sparten Strom und Gas (ca. 600 Stk./Monat). Die Unterbrechung der Energiezufuhr, erfolgt 14 Tage nach der Sperrankündigung, wie im LZA-Schreiben angegeben. Dies gilt, sofern der Kunde keine Überweisung oder eine Zahlungsvereinbarung mit dem Auftraggeber trifft.

Official source

Source: TED - Tenders Electronic Daily (Publications Office of the EU)

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Last verified against TED - Tenders Electronic Daily (Publications Office of the EU) 1 week ago

SWM Kundenservice GmbH

Germany

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Market context

open now in Architecture & engineering services
7,698
median open notice
€300,000

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Germany · Architecture & engineering services

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Based on 12,428 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

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As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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