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Collections, Caseload Manager, and Paypoint Integration

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Description

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2026 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

Last verified against Contracts Finder (UK Cabinet Office) 3 weeks ago

Documents on Contracts Finder (UK Cabinet Office) (English)

View the official notice

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Avg. open tender · Software & IT systems
€57,154,737
2,485 open across Europe right now 99% below sector average
Buyer track record on Aperlena
2 notices tracked · 2 awarded
€736,648 in awarded contracts

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