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Contracts Finder (UK Cabinet Office) verified 3 weeks ago Contract award

Collections, Caseload Manager, and Paypoint Integration

Awarded United Kingdom Software & IT systems

Buyer ROOFTOP HOUSING GROUP LIMITED

€400,069 awarded value

Key facts

Awarded
Procedure
Restricted procedure
  1. Deadline Awarded
  2. Published
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Awarded to

VOICESCAPE LIMITED

Awarded value
€400,069
Award date
Record with this buyer
1 first contract from this buyer in the register

Description

Rooftop Housing Group have awarded a contract to Voicescape Limited to provide an automated outbound, multi-channel collections engagement solution that enables proactive contact with customers requiring support or intervention, and their Caseload Manager solution which utilises AI and machine learning to predict customer behaviours and automatically identifies/creates cases for review by Income Officers. This contract was procured as a direct award via G-Cloud 14's Lot 2 framework. Justification for a direct award recorded and validated. Contract period is from 19 July 2026 to 18 July 2029 with the option to extend by 12 months. Contract value is estimated at £343,579.20 (inc VAT). This value includes the optional extension value. Please note it may increase slightly with RPI. If you have any questions regarding this award, please email procurement@rooftopgroup.org

Official source

Source: Contracts Finder (UK Cabinet Office)

Always verify details on the official notice.

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Last verified against Contracts Finder (UK Cabinet Office) 3 weeks ago

Documents on Contracts Finder (UK Cabinet Office) (English)

What this market pays

The buyer has too few awards of its own in this sector, so this is the range of the last 1,026 awards for Software & IT systems in United Kingdom.

This award
€400,069
Median award
€152,141
Middle half of past awards
€69,246 to €392,319

The award is larger than three in four past awards.

Award values as published by the official sources. Use them as a guide, not a rule: scope, lots and duration differ between contracts.

ROOFTOP HOUSING GROUP LIMITED

United Kingdom

notices in the register
5
awards
5
awarded in total
€2.7M

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. EDF Energy 2 awards €856,064
  2. SEFE Energy Limited 1 award €1.5M
  3. VOICESCAPE LIMITED 1 award €400,069

Market context

open now in Software & IT systems
1,863
median open notice
€278,661

Who wins in this market

Many suppliers

United Kingdom · Software & IT systems

different companies won awards here
562
of the awards went to the three most frequent winners
16%
buyers awarded contracts here
411

Based on 1,164 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Change history

Every time an official source republished this notice with different content. We watch every source we index, including regional copies of the same notice.

  1. Read before bidding
    Estimated value
    Was: €401,223
    Now: €400,069
    Scope and criteria
    The description was reworded. Re-read it before you bid.
    Award value
    Was: €401,223
    Now: €400,069

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