Belgium - Software for electronic customer management - Multichannel helpdesk platform

A Belgian public buyer is procuring a multichannel helpdesk platform delivered as a SaaS tool, together with implementation of the software and training for a number of key users. The framework agreement covers analysis, configuration, integration, testing, training and implementation, plus licences, corrective maintenance and helpdesk services, and the transfer of data to a new solution at the end of the contract. This is described as a supply contract under Belgian public procurement law. The description is only a general and preliminary outline; the contract will be described in more detail in the specifications during the second phase of the procedure. No estimated value or deadline is stated in the notice.

Description

8 open tenders right now

• Construction works - Appointment of a contractor for the renovation of 62 social housing units in 6 phases 28 Sep 2026 · 8 days left
• Construction works - Extensive renovation of 16 houses + energy renovation of 33 apartments and 4 houses 13 Oct 2026 · 23 days left
• Architecture, engineering, civil engineering and inspection services - Design study for replacement construction of 245 social housing units in Muide-Meulestede No deadline published

This buyer has no award history in this sector yet. Usual winners, Software & IT systems - Belgium

Based on 119 awards with a linked company profile over the last 2 years.

Market context

Avg. open tender · Software & IT systems

€56,882,274

2,739 open across Europe right now

Buyer track record on Aperlena

29 notices tracked · 9 awarded

€25,834,403 in awarded contracts