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CAIS EOP - Bulgarian national e-procurement (Public Procurement Agency) verified 1 month ago Contract notice

Extension of warranty maintenance for the disaster and emergency recovery solution of the existing SAP customer service system of Sofiyska Voda AD

Original Удължаване на гаранционната поддръжка на решение за защита от бедствия и аварии на съществуващата система за обслужване на клиенти на "Софийска вода" АД - SAP

Closed Bulgaria Yugozapaden IT services

Buyer СОФИЙСКА ВОДА АД

€93,000 estimated value

Key facts

Closed
23:59 (UTC+3)
Procedure
Open procedure
  1. Published
  2. Deadline open for 24 days
  3. Awarded pending
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Summary

Machine-generated summary

Sofiyska Voda AD procured warranty maintenance for the equipment and software listed in Table 1 of the technical specification, which forms part of its disaster and emergency recovery solution for the existing SAP-based customer service system. The service had to follow the manufacturers' warranty conditions, with a service level of 8 hours per day during the buyer's working hours from 8:00 to 16:30, five days a week from Monday to Friday, and fault removal within up to 5 working days after notification. The estimated value was EUR 93,000. Bidding closed, with the deadline for bids on 23 September 2026.

Description

Осъществяване на гаранционна поддръжка на оборудването и софтуера, описани в Таблица 1 от Техническата спецификация, в съответствие с гаранционните условия на фирмите производители, с ниво на предоставяне на услугата - 8 (осем) часа на ден в рамките на работното време на Възложителя от 8:00 до 16:30,  5 (пет) дни в седмицата от понеделник до петък, с време за отстраняване на възникнали повреди и възстановяване на нормалната работа на оборудването и софтуера до 5 (пет) работни дни след информиране от страна на Възложителя.

Official source

Source: CAIS EOP - Bulgarian national e-procurement (Public Procurement Agency)

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Last verified against CAIS EOP - Bulgarian national e-procurement (Public Procurement Agency) 1 month ago

СОФИЙСКА ВОДА АД

Bulgaria

notices in the register
187
awards
73
awarded in total
€82.2M

Who wins its contracts

Many suppliers
different companies won its awards
60
of the awards went to the three most frequent winners
9%
of its calls state an estimated value
100%

Based on 65 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
1.7
of those lots received a single tender
48%
of the awards went to companies based in another country
0%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

One dot per award, on the day it was signed, sized by its value. A ring is an award with no published value.

Awards most often to

  1. ОВ 2021 2 awards €5.7M
  2. БЕНТ ОЙЛ АД 2 awards €510,955
  3. ТЕЛЕЛИНК БИЗНЕС СЪРВИСИС ЕАД 2 awards

7 open tenders right now

Market context

open now in IT services
3,257
median open notice
€544,175

Who wins in this market

Many suppliers

Bulgaria · IT services

different companies won awards here
170
of the awards went to the three most frequent winners
24%
buyers awarded contracts here
121

Based on 454 awards with a named winner over the last 3 years. Counted by award, not by value, because lot and framework amounts are not comparable. Concentrated means the three most frequent winners took 65% or more of the awards; many suppliers, under 35% with at least ten different winners.

Competition

tenders per lot on average (open and restricted procedures)
1.7
of those lots received a single tender
50%
of the awards went to companies based in another country
4%
of the tenders came from another country
5%

As the official award notices state them, over the last 3 years. Tenders per lot count open and restricted procedures only: in a negotiated procedure or a direct award a single tender is the procedure itself. The country is the one the notice gives for the winner.

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